Technical Writer and Document Manager

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Technical Writer and Document Manager to join our Consulting team. iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade, running in the Small Business category. This role is an exciting opportunity to continue your career in the IT consulting and managed services world. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented engineers in the country.

The Technical Writer and Document Manager is responsible for overseeing the lifecycle of organizational documents and the RFP process, ensuring their accuracy, accessibility, security, and compliance. This role supports cross-functional teams by managing document workflows, maintaining version control, and implementing best practices for document retention and distribution. 

Requirements

• Prepares, researches, and writes compliant, persuasive proposal text in the areas of qualifications, experience, staffing, system architecture, testing and resumes; collaborates on executive summaries or other sections
• Conceptually understands the lifecycle of a solution or system to cohesively write responses in accordance with the requirements of the RFP with a focus on technical responses for technology solutions
• Writes multiple proposals at any given time
• Uses journalistic techniques to interview technical subject matter experts, research and gather pertinent information to integrate in proposal
• Integrates strategic elements – win themes, key messaging – and solutions into proposal narrative producing cohesive, client-centric, compliant content
• Assumes proposal management responsibilities on Requests for Information or Requests for Qualifications
• Collaborates closely with the marketing team to regularly share material that can be repurposed for future repeatable use
• Achieves a 100% on-time proposal response rate; stickler for meeting internal deadlines, champion of deadline adherence from Subject Matter Experts and other proposal inputs
• Actively engages in all relevant meetings (kickoff, solution, status)
• Reviews proposal sections as assigned and assists Production in proofreading/editing
• Has operational, administrative, and technical knowledge of top-notch proposal writing
• Takes on increasingly challenging technological and operational sections

Document Lifecycle Management 

• Maintain a centralized document repository.
• Implement version control and archiving protocols.
• Ensure timely review, approval, and distribution of documents.

Compliance & Governance 

• Enforce document control policies aligned with legal and regulatory standards (e.g., ISO, HIPAA, GDPR).
• Conduct periodic audits to ensure compliance and data integrity.

Process Optimization 

• Design and improve workflows for document creation, approval, and storage.
• Collaborate with IT and security teams to ensure system reliability and data protection.

Collaboration & Support 

• Train staff on document management systems and procedures.
• Respond to document-related inquiries and troubleshoot access issues.

Technology Oversight 

• Administer document management software (e.g., SharePoint, DocuSign, M-Files).
• Support digitization efforts including OCR and metadata tagging.

Qualifications 

• Bachelor’s degree in Business Administration, Information Management, or related field.
• 3+ years of experience in document control or records management.
• Proficiency in Microsoft Office Suite and document management systems.
• Strong organizational and time management skills.
• Excellent attention to detail and problem-solving abilities.
• Creates a positive work environment, demonstrates a professional attitude, and meets established goals and responsibilities while working in cooperation with colleagues

Preferred Skills 

• Familiarity with ISO standards and regulatory frameworks.
• Experience with project management methodologies.

Job Location:

• Remote if located outside of a reasonable commute.
• Hybrid if local to the Tempe/Phoenix, Arizona area.

Benefits

• Medical, dental, and vision benefits with highly subsidized premiums
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match
• Onsite Fitness Center
• Onsite Monthly Massages

*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.