Web Support Specialist
- Thoroughly understand Bizcor’s web development products and services
- Respond to customer queries in a timely and accurate manner using our ticket help desk system
- Monitor and report on the status of tickets
- Follow up with customers to ensure their technical issues have been resolved
- Identify customer needs and manage the resolution of their issue
- Assist customers in the use of specific features
- Analyze and escalate product malfunctions
- Inform customers about new features and functionalities
- Assist with the integration of internal and external tools and features
- Understand and follow effective customer service procedures, policies, and standards
- Work towards achieving department goals
- Follow established workflows and processes
- Extensive understanding of Wordpress CMS
- Experience with Help Desk tools
- Outstanding written and verbal communication skills
- Proven success in a customer-facing role
- Solid interpersonal skills with a strong sense of responsibility and personal initiative
- Excellent analytical and problem-solving skills
- Multi-tasking abilities
- Strong attention to detail and highly organized
- Highly reliable and accountable
- Basic knowledge of HTML and PHP coding
- (Preferred) Knowledge of vacation rental/accommodations industry
- Associate degree preferred
- Full Time, Salaried, Exempt
- Chandler, AZ. Hybrid - We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.
- Competitive Pay
- Health Insurance: Medical, Dental, Vision and Prescription Plans
- Health Savings Accounts
- Flexible Spending Account
- Dependent Flexible Spending Account
- Critical Illness
- Accident
- Retirement Savings Plan (401K) with discretionary company match
- Short and Long Term Disability
- Company Paid $25,000.00 life insurance
- Supplemental Life and AD&D Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- Paid Volunteer Time
- Inhabit Employee Discount Programs
Recommended Jobs
Dermatology Nurse Practitioner
Dermatology Nurse Practitioner or Physician Assistant – Gilbert, Arizona (Job#16727159) Join a well-established dermatology team in the southeastern Phoenix metropolitan area as a full-time Nurse P…
Japanese Business Network - Private Tax Senior Associate Save for Later Remove job
A career within PwC Private will provide the opportunity to help private companies with a range of business advisory needs such as audit, tax compliance, and planning to help improve their operatio…
Full Stack Java Developer
Girikon is looking at hiring a full-time “ Full Stack Java Developer ” with following job description: Consultant will join our team only after the successful completion of Background check, R…
Lead Outside Sales Representative
Join Our Dynamic Team at Summit Business Group Position: Lead Direct Outside Sales Representative Number of Openings: 1 We are seeking a high achiever who can first and foremost distinguish themselves…
Customer Delivery Driver (11am - 9pm)
Job Description Job Description We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automoti…
Sales Representative
Job Description Job Description Company Description WestGroupe is a Canadian based eyewear company established in 1961. With over 60 years of experience, we provide unique and high-quality eye…
Lead Software Engineer
About the job Role Overview You will be responsible for designing scalable, secure, and high-performance services that support both patient- and provider-facing applications. This is a hand…
Be a Part of an Exciting Opportunity - Ambulatory Radiology!
Ambulatory Radiology Position - BUMCP Exciting Academic Opportunity at Banner University Medical Center Phoenix, a Top 5 Large Health System and one of the country’s premier non-profit health ca…
DIRECTOR OF HUMAN RESOURCES
Description Job Opening - Long Shonto Preparatory School Director of Human Resources Purpose The job of Director of Human Resources is established for the purpose of supporting the planni…
Customer Service Representative
Job description Do you enjoy a fast paced day without compromising Patient care? Then come join the team at East Maryland Animal Hospital , our team works hard to create an environment to fost…