Account Manager

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Location: Tucson, Arizona

Employment Type: Full-Time

About AKIVA

AKIVA is an AI-native engineering firm specializing in enterprise services, domain-specific solutions, and high-performance infrastructure from strategy through deployment. We build innovative systems that drive measurable results for commercial enterprises and government agencies. AKIVA is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

Position Overview

The Account Manager serves as AKIVA's primary day-to-day liaison for the staffing contract and owns operational delivery, customer communication, service coordination, and workforce fulfillment. This role is responsible for managing staffing requests, candidate submissions, assignment tracking, on-boarding coordination, performance reporting, and operational support across all approved staffing categories. The Account Manager is the single point of accountability for tactical contract performance.

Key Responsibilities

Serve as the named primary point of contact for all customer departments and procurement representatives

Receive, qualify, prioritize, and respond to staffing requests within contracted response windows

Coordinate candidate submissions, interviews, selections, and assignment confirmations

Maintain real-time assignment tracking, headcount reporting, and timesheet validation

Resolve day-to-day operational issues, candidate concerns, and customer requests

Conduct regular check-ins with customer hiring managers and program stakeholders

Coordinate onboarding logistics including I-9 verification, background-check status, badging, and orientation

Maintain accurate contract documentation, fulfillment records, and audit-ready files

Produce weekly and monthly performance reports, fill-rate analytics, and trend summaries

Coordinate with the Recruiting Manager, Compliance & HR Manager, and CDL Compliance Coordinator on cross-functional workflows

Identify recurring customer needs and recommend service-improvement initiatives

Required Qualifications

Bachelor's degree in Business, Human Resources, Communications, or related field or equivalent experience

5+ years of account management, staffing operations, or client-services experience

Demonstrated experience managing staffing fulfillment across multiple job categories and customer departments

Strong working knowledge of applicant tracking systems and vendor management systems

Excellent written and verbal communication skills and customer-facing professionalism

Proficiency in Microsoft Office Suite, particularly Excel and Outlook

Strong organizational skills and ability to manage multiple concurrent priorities

Comfort working in a fast-paced, deadline-driven environment with frequent customer interaction

Must be authorized to work in the United States

Preferred Qualifications

Prior account-management experience supporting state, county, or municipal customers

Familiarity with cooperative purchasing programs and public-sector procurement rules

Experience coordinating bilingual or multi-shift staffing requirements

CSP (Certified Staffing Professional), TSC, or comparable industry certification

Exposure to AI-assisted candidate matching or workflow-automation tools

Tools, Technologies & Frameworks

Workforce: VMS/MSP platforms, ATS systems, timesheet platforms | Productivity: Microsoft Office Suite, Outlook, Teams, SharePoint | Reporting: Excel, Power BI dashboards | Communication: Zoom, Teams, phone, ticketing | AI: AKIVA-provided AI tools for candidate matching, response drafting, and reporting

What AKIVA Offers

Professional development and skill-building opportunities

Supportive management team with Veteran-owned company values

Opportunity to work on impactful public sector engagements

Long-term contract engagement with potential for extension

AI productivity tools and training provided at no cost to employees

Comprehensive Benefits Package

401(k) with generous company match

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term & Long-Term Disability Insurance

Paid Time Off (PTO)

Profit Sharing

Join Our AI Innovation Network

Interested in staying connected with AKIVA's AI initiatives, research, and opportunities?

Join our AI Innovation Network here: -network

Equal Employment Opportunity Statement

AKIVA is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical disability, marital status, military and Veteran status, or any other characteristic protected by applicable law. We believe that diversity among our teammates is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people within a qualified candidate pool.

AKIVA is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

Flexible work from home options available.