Resort Royal Service Agent - Hotel Operator
- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- Free meals at our on-site employee restaurant
- Learning programs through our Academies designed to sharpen your skills
- Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
- Consistently offer professional, friendly and engaging service
- Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
- Processing all external and internal calls by redirecting calls or directly assisting the caller
- Answer email and guest inquiries in a timely manner
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
- Maintaining accurate records of guest calls to maintain data integrity
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Liaise with Sales and other departments as required
- Understanding of the hotel's emergency procedures and dispatching as required
- Follow all safety policies
- Other duties as assigned
- Proficient in the English language (verbal & written), second language is an asset
- Previous customer related experience an asset
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Computer literate in Microsoft Window applications required
- Prior experience working with Opera or a related system an asset
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Flexibility to work weekends and holidays as needed
- Ability to focus attention on guest needs, remaining calm and courteous at all times
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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