Executive Relationship Manager - Phoenix Area Work from Home

Job Description

Job Description

At Beyond Feedback we bring humanity back to business by partnering with business leaders to provide employee and customer lifecycle feedback programs. The tailor-made feedback programs and actionable insights provided by our team of experts drive increased brand loyalty, customer retention, employee retention, and employee engagement for business clients.

We have a new opportunity available for a full-time Executive Relationship Manager to join us in our mission of reaching 35M survey participants by 2035!

Are you a relationship builder who thrives on exceeding client expectations? Do you bring a strategic mindset to every challenge, quickly spotting business needs and crafting smart solutions? Are you a people leader who empowers others while holding them to high standards? Do you want to see your work make a meaningful impact at some of the best-known companies in the country? If this sounds like you, read on.

What You’ll Do

• Lead and Manage - Oversee and develop a team of client project coordinators, ensuring efficient workload balance from project initiation to completion.
• Drive Quality Execution - Collaborate across teams to deliver high-quality, on-time results that exceed client expectations.
• Represent Beyond Feedback - Act as a senior leader in all client engagements, aligning communication with client business goals.
• Facilitate Executive Meetings - Lead web-based sessions with C-level teams, focusing on clear, productive agendas and outcomes.
• Foster Relationships - Cultivate and grow long-term partnerships with client executives, managing escalations and acting as a trusted advisor.
• Deliver Strategic Insights - Guide clients through survey design, deployment, data analysis, and recommendations.
• Manage Projects. Own the success of each engagement—ensuring scope alignment, resource allocation, profitability, and client satisfaction.
• Drive Growth - Proactively identify and close opportunities to expand services within existing accounts.
• Ensure Excellence - Conduct regular business reviews, manage renewals, and address retention risks before they surface.

What You Bring To The Table (required qualifications):

• Education: Master’s degree in business administration, marketing, data analytics, organizational behavior, or a related field.
• Experience:
  • 5+ years in account management, sales, customer relationship management, or related external client-facing roles.
  • 2+ years of managing a team (experience with EOS a plus).
  • Demonstrated success in consultative and solution-based selling .
• Skills:
  • Strong communication , negotiation, and presentation skills—especially in remote environments.
  • Exceptional organizational and time management capabilities.
  • Analytical mindset with the ability to work with structured and unstructured data.
  • Strategic thinker with initiative, sound judgment, and a solutions-oriented mindset.

What’s In It For You (comp & benefits):

• Starting pay is between $100k to $125k per year / depending on experience.
• A comprehensive suite of benefits including medical/dental/vision coverage (with fully paid employee medical coverage after 5 years), life insurance, gym reimbursement, tuition reimbursement, maternity/paternity leave, vacation time, and more.
• Generous paid time off with 15.5 paid holidays plus Birthday Friday and 2 Rest & Reprieve days. Plus - we pay you a $2,000 vacation allowance to use as you choose on your 5th anniversary – that’s right we pay you to go on vacation! We even pay you to give back to your community and volunteer at a place of your choosing two days per year.

Our Work-From-Home Arrangement:

You must work from your primary residence located within 35 miles of our office so you can easily attend team-building events that occur throughout the year. You must have reliable internet service at home (minimum speed of 10MB download/5MB upload). You must have a dedicated workspace at your home that is free from distractions just like you would if you worked from our office. Beyond Feedback provides all the computer equipment you need to be successful.

The business hours and regular schedule for this role is 7am-4pm Monday through Friday.

Our Commitment to Diversity & Inclusion:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All newly hired employees are subject to background check and E-Verify employment eligibility verification.

Beyond Feedback is a national leader in measuring and managing customer loyalty and employee engagement. Our services are used by organizations to gain insight into the perspectives of their customers and employees so they can improve their experience and drive better business results.

Company Description

Beyond Feedback is a national leader in measuring and managing customer loyalty and employee engagement. Our services are used by organizations to gain insight into the perspectives of their customers and employees so they can improve their experience and drive better business results.