Office Manager #117

Formed in 1988, Cal-Am Properties, Inc. is one of the largest privately held operators of RV resorts, manufactured home communities and apartment communities in the United States. Through teamwork and dedication, our staff are valued as an important component to our total success. Everyone at Cal-Am is continually working today for tomorrow’s lifestyle ensuring those we serve have an unparalleled experience of the highest quality. We have an excellent opportunity for an Office Manager at our Apache Wells RV Resort, located in Mesa, Arizona.

OFFICE MANAGER

The Office Manager position is responsible for overall front office activities, including overseeing the daily administrative operations of the resort office while delivering a fun, guest-focused, and welcoming experience for residents, guests, and prospective visitors. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a dynamic, community-focused environment. Supports Resort Managers in daily operations and administrative functions.

Compensation: $20.00 - $24.00 Hourly
Benefits: Medical, Dental, Vision, Vacation and Sick, 401K
Schedule: Monday to Friday from 7:30am to 4:00pm

Responsibilities

• Manage day-to-day office operations, including front desk activities and administrative functions
• Serve as the primary point of contact for residents, guests, and vendors
• Handle reservations, check-ins/check-outs, and inquiries (phone, email, in-person)
• Maintain accurate records, databases, and filing systems
• Order and track office supplies and inventory
• Process payments, invoices, and basic bookkeeping tasks
• Reconcile daily transactions and prepare end-of-day reports
• Supervise and support guest services staff, including scheduling and training
• Schedule, assign, and prioritize workloads by setting appropriate deadlines
• Ensure compliance with resort policies and procedures
• Ensure confidentiality and control access to sensitive information
• Handle resident concerns and resolve issues professionally and promptly

Job Qualifications

• Minimum education: High school diploma or equivalent; a combination of experience and education may be considered in lieu of formal education requirements
• 6+ years of experience in customer service and 3+ years of office management or administrative experience
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook) and reservation systems (Campspot) a plus
• Basic accounting or bookkeeping knowledge
• Ability to work independently and as part of a team
• Fun, friendly, and helpful demeanor with a positive attitude
• Experience in RV parks/resorts - a plus
• Weekends may be required
• Must have a valid driver's license