Home Wellness Program Coordinator

Arizona Priority Care (AZPC) is an Integrated Provider Network focused on providing whole-person care to Senior and Medicaid populations, through advanced value-based models. Our provider network is comprised of more than 6,000 health care providers, including primary and specialty care physicians, hospitals and ancillary providers. We have operated in the Arizona market for more than 13 years, based in Chandler, Arizona, and are an affiliate of Heritage Provider Network. As a leading value-based provider organization, we are committed to improving the quality of care, providing excellent member and provider experiences all while reducing cost.

The Home Wellness Program Coordinator (HWPC) is an allied health professional who under the direction of the HCC Administrative Services Supervisor performs various clinical and administrative duties that supports the initiatives of AZPC HWP.

POSITION DUTIES & RESPONSIBILITES

Administrative

• Under the guidance of the HCC Admin Services Supervisor collaborates with HWP team members utilizing both clinical and administrative skills.
• Obtains and accurately tacks patient/provider source list.
• Conducts telephone calls to patients, providers, and other health care professionals and organizations in support of HWP initiatives.
• Conducts scheduling of patient visits that are conducted by HWP Medical Providers according to HWP established processes.
• Demonstrates clear, concise, effective communication with HWP team members to ensure accurate scheduling procedures to support care outcomes.
• Provides high quality customer service to both internal and external customers.
• Ensures follow-through on patient/provider communications and monitors workload assignments to ensure deadlines are met.
• Conducts patient visit reminder calls in advance of scheduled “In-Home” appointment.
• Conducts reviews of electronic health record and other appropriate data source.
• (QHMO, EzCap, Business Solutions) in order to construct patient packet for HWP visit.
• Request hospital records for patient hospitalizations if applicable.
• Assist with coordination of patient referrals upon request of HWP medical provider staff.
• Creates patient packets in preparation for HWP medical provider visits.
• Copy medical information as requested following proper procedures.
• Scans/enters incoming medical reports and correspondence and flies in patient charts and/or presents to HWP medical provider for review.
• Documents clear. Concise communications conducted with patients in appropriate data bank (HER, Business Solutions, Scheduling Spreadsheets).
• Receive and greet patients and visitors utilizing excellence in customer service skills when answering phone calls, addressing verbal and written requests to promote customer satisfaction/problem resolution.
• Participate in ensuring the smooth functioning of HWP operations.
• Acts as a resource person for regarding HWP policies and procedures.
• Functions as “problem-solver” within area of responsibility and scope of practice.
• Under the guidance of the HCC Admin Services Supervisor, functions as a liaison to obtain and provide information on diverse and often complex issues.
• Recommends procedural changes to enable and enhance HWP efficiency.
• Participates in the creation, preparation, and updates of various HWP publications such as brochures, letters to patients/members, departmental orientation manuals and various reports as assigned.
• Formats documents and edits for accuracy in grammar and spelling.
• Collaborates with HCC Admin Services Supervisor in establishing work priorities keeping in mind the competing demands of the organization.
• Demonstrates and adheres to HIPAA policies and procedures that include, yet may not be limited to the following functions:
  • Patient telephone encounters utilizing two patient identifiers
  • Requesting, transmitting, handling patient Protected Health Information
• Obtain and schedule authorization for outside referrals, DME or testing as ordered by the HWP medical provider.
• Ensures adequate inventory of both office and clinical supplies, keeping accurate records of orders placed, received in collaboration with facilities/purchasing department.

Clinical

• Conducts telephone communication with patient, contributes to assist HWP medical provider in identification of patient needs based on acuity of patient concern and refers patient concerns to appropriate level of care * Note: This does not include telephone triage of patient health concerns.
• Contributes to assessment of the clients/patients health status by:
  • Recognizing patient characteristics that may affect health status
  • Gathering and recording assessment data such as vital signs.
• Contributes to assisting the HWP medical provider in identification of client needs and goals for care.
• Contributes to Identification of resources and assists with coordination of services under the guidance and direction of the HWP medical provider.
• Under the guidance and direction of the HWP medical provider, provides health information. This includes, but is not limited to health promotion, chronic disease management resources and annual preventative screening examinations recommendations.
• Under the direction and guidance of the HWP medical provider ma perform point of care testing and screenings such as hemoglobin A1c, arterial brachial index/ PVD screening, hand-held spirometry.
• Performs POCT quality controls as outlined in manufacturer’s recommendations and instructions.
• Conducts daily refrigerator/freezer temperature log form/reports variance to supervisor.
• Ensures HWP equipment supplies are stocked and readily available for patient care visits.
• Adheres to CDC standard principles of infection control, hand hygiene.
• Adheres to OSHA standard principles involving blood borne pathogens and use of universal precautions.
• Other duties as directed.

EDUCATION, TRAINING AND EXPERIENCE

• High school diploma or equivalent – Required.
• Completion of 1-2 years post-secondary education preferred.
• Completion of an accredited MA program and MA Certified (state or national) preferred.
• Understanding of medical terminology.
• Extensive knowledge of Microsoft Office applications (Word, Excel, Outlook and Power Point) preferred.
• Demonstrated personal initiative, team spirit, and service orientation are vital.
• Excellent customer service and communication skills required.
• Knowledge of office phone systems, required.
• Experience with Electronic Medical Records.