Senior Claims Adjuster

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

At Gallagher, the parent company of Risk Program Administrators, we’re looking for a Senior Claims Adjuster to join our team. This role is perfect for someone who thrives on solving complex problems, mentoring others, and making a real impact. You’ll work on challenging Property Claims , guide less experienced adjusters, and help shape the future of our claims team. If you’re ready to bring your expertise and leadership to a supportive and collaborative environment, this could be the role for you!

In this role, you’ll handle sensitive and complex claims , using your expertise to make sound decisions. You’ll mentor and guide other adjusters, helping them grow their skills and confidence. You’ll also play a key role in training new hires, sharing your knowledge to build a stronger team. Your work will directly contribute to protecting our clients and supporting their needs.

Here’s what you’ll do:

• Investigate and resolve complex claims with care and precision.
• Provide mentorship and guidance to team members.
• Lead portions of new hire training to set them up for success.
• Use your negotiation skills to achieve fair and effective settlements.
• Collaborate with colleagues to ensure the best outcomes for our clients.

You’re a skilled Senior Claims Adjuster with over 5 Years of experience and a deep understanding of the industry. You’re confident handling high-value claims and navigating complex situations. You’re also a natural leader who enjoys mentoring others and sharing your knowledge.

Here’s what we’re looking for:

• Strong negotiation and problem-solving skills.
• Excellent communication, including report writing and presentations.
• Leadership experience and a desire to help others grow.
• A proactive approach to learning and staying updated on industry trends.
• A commitment to ethical and fair decision-making.
• A good working knowledge of office & business computer applications.
• Proficient mathematical skills to compute cost of damage and repair.
• Ability to use advanced video technology to collaborate with onsite vendors and insureds to identify damage and write a damage estimate from a virtual setting when needed.
• Ability to settle large commercial claims involving complex structure losses as a result of fire, water, wind/hail, etc.
• Technical knowledge of and proficiency in property evaluation, estimation, and Xactimate.
• A strong working knowledge of construction nomenclature and procedures.
• Written and verbal communication skills to effectively and professionally interact with internal and external customers, vendors and other third parties.
• Ability to adhere to established Company policies and procedures within claims operations.
• Critical attention to detail and excellent organizational skills.
• Analytical ability necessary to analyze, interpret and evaluate relevant information. investigate complex claims to confirm facts, origin and cause of loss.
• Address and handle ALL exposures of the claim, including Dwelling, Other Structures, Contents, Loss of Use, Building, Business Personal Property, Business Interruption (Commercial). Investigation may include scene inspection, recorded interview with policyholder, or use of appropriate experts.
• Compare facts gathered during the investigation against policy to determine coverage of claim, extend or deny coverage as appropriate
• Inspect and determine extent of damages, and document with photographs, measurements, repair estimate, and thorough log notes.
• Establish reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
• Maintain claims on a regular diary to monitor unresolved issues and exposures. Regularly monitor progress and expense of ongoing claims.
• Throughout entire claim handling process, ensure exceptional service is provided to customers. This includes timely response to phone calls, emails, written communication, and adherence to Department of Insurance requirements.
• Directs, monitors, and reviews files handled by independent adjusters to conclusion.
• Assists in training property personnel.
• Commercial claims experience - Property Claims experience preferred.
• Ability or the ability to learn to handle claims above $100K.
• Ability to work Hybrid out of Phoenix, AZ.
• Active Claims Adjuster License or the ability to acquire one sponsored by Gallagher within 90 - 120 days of employment.
• 40% Local Travel Annual basis.

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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

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Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.