Lead Field Service Representative

We have an opportunity as a Lead FSR supporting TCOM at the Southern Border. The successful candidate will lead and direct complex projects involving advanced technical concepts through all phases of installation, checkout, systems tests, operation, maintenance, training, and logistics support to fulfill customer requirements. Lead other Field Service Representatives or mechanical, electrical/electronic, aerostat, or IT personnel for both operations and maintenance activities on the system, site, and support equipment. Participate in the overall operation of the aerostat system, including launch, inflight, and recovery activities. Direct the maintenance of mechanical, electrical/electronic, and aerostat equipment on the aerostat system and site, which may include structural, hydraulic, electrical/electronic, aerostat, or IT equipment. Proactively identify and resolve technical issues that arise. Provide information in the form of reports and via real-time communication to ensure others across the organization are informed as required.

Working Procedure

As a Lead FSR, you will be deeply involved in the overall operation of the aerostat system. This includes participating in launch, in-flight, and recovery activities, as well as directing the maintenance of the mechanical, electrical, and electronic aerostat equipment on the aerostat system and site. Your role will encompass a wide range of equipment, from structural to IT, ensuring the smooth operation of our systems.

• Perform the role of lead mechanical, electrical/electronic, aerostat, or IT FSR to direct other FSRs and technicians in the performance of selected operation and maintenance tasks
• Direct the efforts of other FSRs as assigned
• Proficient at a wide range of technician tasks, including using standard mechanical and electrical hand tools, mechanical disassembly/assembly, wiring, soldering, operating standard and unique test equipment, repairing aerostat fabric, and handling high-pressure gases
• Maintain, troubleshoot, and repair mechanical structures, aerostat structures, hydraulic systems, fiber optic components, avionics, and electrical components
• Maintain, troubleshoot, and repair ground systems such as generators, communication, and weather systems
• Perform as a senior member of the aerostat flight crew for aerostat line handling, pre-and post-flight inspection, weather observation, helium toppings, snubbing, inflations/ deflations, tether inspections, proficiency in all emergency procedures for both moored and airborne flight aerostat operations
• Perform both corrective and preventive maintenance on structural, hydraulic, electrical/electronic, aerostat, or IT equipment
• Responsible for identifying field operational problems and developing solutions
• Operate all standard and special test and support equipment, including any calibration and repair activities that can be performed at the site level
• Conduct field tests; analyze test data, and submit appropriate test reports
• Install approved engineering change proposals, modifications, and upgrades
• Assist in accident investigations
• Perform as a member of the Critical Response Team as directed
• Perform site surveys, emplacement, and displacement activities
• Read, understand, and apply information and instructions obtained from operational, technical, and vendor manuals
• Research, prepare, and submit written reports and field correspondence addressing all technical, operational, and maintenance aspects of the electrical/electronic, mechanical, aerostat, or IT area for which they are responsible
• Provide troubleshooting direction to the sites either telephonically, via email, or at the location
• Provide training to personnel as required
• Ensure all failed hardware is appropriately documented and sent for repair or disposed of, and re-ordered
• Ensure safety and security procedures are practiced in all phases of aerostat operation and maintenance
• Perform other duties and responsibilities as assigned

Education Requirement: A High School Diploma or equivalent, plus two years of formal technical training (via military or civilian technical schools) is required

Experience Requirement: Requires a minimum of eight years of hands-on experience in functional tasks related to an aerostat system or a comparable industry or military equivalent, with additional formal training. Cross-functional skills. Recognized subject matter expert (SME) on several systems. Ability to act independently. Lead lower-classified technicians of any skill set. Must have an active DoD Secret Clearance.

Preferred Experience : 2019-Present TCOM 22M Certified

Must have proof of U.S. Citizenship and a Valid Driver's License. Must be able to obtain and maintain final favorable determinations for both a CBP public trust and DoD Secret Tier 3