Producing Call Center Manager

Job Description

Job Description

Experienced Call Center Manager

This position has a 90 day responsibility for personal production on the phone while learning the management responsibilities before advancing to full time management

Key Responsibilities

• Build and Optimize Operations
• Design and implement a high-performing outbound call center operation, including processes, tools, and team structure.
• Drive Results
• Develop and execute strategies, scripts, and processes for lead generation and appointment scheduling.
• Lead Team Development
• Build, train, and motivate a team of skilled representatives focused on achieving both lead generation and customer satisfaction KPIs.
• Performance Management
• Establish and track KPIs for call quality, lead conversion rates, appointment scheduling, and closing percentages.
• Systems Optimization
• Create and refine workflows, scripts, and reporting tools to ensure consistency and efficiency.
• Cross-Departmental Collaboration
• Work closely with the sales, operations, and leadership teams to align call center objectives with business goals.
• Analytics & Reporting
• Analyze call center data and provide actionable insights for continuous improvement.

Qualifications

• 3+ years of experience in sales
• 2+ years of experience managing a call center or inside sales/customer service team.
• Proven track record in developing lead generation strategies with measurable results.
• Strong leadership experience in hiring, training, and team motivation.
• Proficiency with call center software and CRMs (e.g., Salesforce, Go High Level, or similar tools).
• Expert in KPI tracking, analysis, and performance improvement.
• Outstanding communication and problem-solving abilities.

Preferred

• Experience in building strong appointment setting teams.
• Experience in lead scoring and inside sales workflows.
• Advanced data analysis skills.

Why You’ll Love Working Here

• Uncapped earning potential
• A supportive, collaborative environment where your success is recognized and rewarded.
• Must have evidence that you have been a top producer in the past. We are looking for a proven professional. Please do not apply if you do not meet the qualifications

Job Type: Full Time - Backround Check Required

Work Location: In person