Loss Mitigation Representative

Loss Mitigation Representative

Job Summary:
In this role, you will assist members, staff, and third parties with general aspects of loss mitigation and repossession accounts for the credit union. Assign vehicles to third-party agencies for repossession. Process required notifications upon repossession and sale of collateral. Timely follow-up on accounts assigned for repossession to improve results with agency. Work with third-party auctions to facilitate the liquidation of collateral. Process incoming sales proceeds and associated refunds and fee invoicing. Accurately document all activity in applicable computer systems and platforms.

Salary: $20.00-$26.00 Per Hour Depending on Experience

About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Key Responsibilities:

• Assign accounts to third-party repossession agencies and coordinate collateral recovery.
• Review loan documents, credit reports, and account history to support skip tracing and resolution.
• Communicate with members to discuss account status and resolution options.
• Create and send required notices including Notices of Intent and balance notifications
• Process sales proceeds, refunds, redemption and insurance claims accurately.
• Track account activity and document all actions in the collections system.
• Partner with third party vendors and internal teams to resolve collection issues.
• Ensure compliance with internal policies and applicable regulations, including FDCPA.

Qualifications:
Required Skills:

• Minimum of six months of similar or related experience
• High school diploma or equivalent
• Excellent Customer service and interpersonal communication skills
• Strong organizational skills and attention to detail

Preferred Skills:

• Basic understanding of bankruptcies, repossessions, legal actions, foreclosures, loan extension/modifications, and collateral protection

What We Offer:

• Generous Paid Time Off Policy
  • Up to 15 days in 1st year of service
    • Paid Time Off increases with tenure
  • VTO (Volunteer Time Off) Up to 16 hours yearly
• 401(k) plan
  • 7% company match
• Health, Dental, and Vision Insurance
  • Health Savings Account with Employer Contribution Available
  • Free Vision Insurance
• Life and Disability Insurance
  • Provided by the Credit Union with Optional Supplemental Coverage Available
• Competitive Wage and Professional Development
  • Educational Assistance

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.