Bilingual Customer Service & Sales Representative - REMOTE

Job Description

Job Description

Job Title: Bilingual Customer Service & Sales Representative (Spanish-English) – Remote

Location: Remote (Available to residents of TX, NM, and AZ only)
Compensation:

• $16/hour while studying for your insurance license

• Increased base pay plus performance-based bonuses after licensure

Overview

TTEC is looking for Bilingual Customer Service & Sales Representatives who are fluent in both English and Spanish. In this remote position, you’ll receive paid training to become a licensed healthcare insurance agent. Once licensed, you’ll assist customers in understanding their health plan options and guide them to the best solutions based on their individual needs.

This is a great opportunity to grow your career in the insurance industry while working from home in a supportive and inclusive environment.

Key Responsibilities

Before Licensure (Training Phase):

• Participate in a company-paid training program to prepare for your state insurance exam

• Study and complete required coursework during paid hours

After Licensure:

• Help customers understand their coverage options and make informed choices

• Provide full-service customer support and sales via inbound and outbound calls

• Respond to customer questions with empathy, professionalism, and efficiency

• Identify customer needs and recommend additional products or plan upgrades

• Support sales conversions and retention efforts

Qualifications

• Bilingual fluency in English and Spanish

• At least 6 months of sales or customer service experience

• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload)

• Strong computer literacy and ability to work independently in a remote environment

• High school diploma or equivalent

• Self-motivated, organized, and able to study independently

• Commitment to following HIPAA and patient privacy standards

What We Offer

• $16 per hour while training and studying for your insurance license

• Pay increase and eligibility for bonuses once licensed

• Company-paid licensing exam and continuing education

• Annual license renewal covered by TTEC

• Full-time, remote position with regular hours

• Comprehensive benefits package, which may include:

  • Paid time off (PTO)

  • Tuition reimbursement

  • Health and wellness incentives

• Access to thousands of free career development courses

• Supportive, inclusive team culture and leadership

Residency Requirements

• Must reside in Texas (TX), New Mexico (NM), or Arizona (AZ)

• Applicants from AK, CA, CO, HI, IL, MA, MT, NJ, NY, WA, DC, or outside the U.S. are not eligible for this role

About TTEC

TTEC is a global leader in customer experience and business process outsourcing, partnering with many of the world’s most respected brands. Since 1982, we’ve been delivering human-centered service and technology solutions that drive customer satisfaction. Our diverse and inclusive workforce reflects the communities we serve, and we are committed to helping our employees succeed professionally and personally.

Apply today and start your path toward a licensed insurance career with TTEC.