Customer Service Representative

Royal Automotive Group is looking for a Customer Service Representative that will serve as a liaison between the company's service department and its customers to ensure complete customer satisfaction.

The applicant must have a warm and friendly personality and have prior phone experience.

Past sales/call center experience is a plus.

***Bilingual (spanish+english) is a huge plus***

Responsibilities:

• Follows up with all service customers within 48 hours to ensure customer satisfaction
• Develops and monitors the results of a dealership customer service questionnaire
• Strives for high ranking on manufacturer surveys. Monitors results frequently
• Informs service personnel/management of their individual performance scores and makes suggestions for improvement as needed
• Acts as a contact person for any special projects regarding dealership improvements
• Maintains a professional appearance

Qualifications:

• Strong phone, computer, and internet skills
• Exceptional customer service skills
• Strong command of the English language
• Exceptional organizational skills
• Neat, clean, and professional appearance
• Helpful attitude and friendly demeanor
• High school diploma or GED

Company Description

Royal Automotive Group believes in customer care that says, "You're Family." This is evident in all aspects of the business, and the proof lies in the numerous national awards and superior customer reviews on consumer websites such as dealerrater.com and google reviews. Since March 1977, Royal has sold and serviced thousands of vehicles to happy customers who keep coming back to us because they know they were treated like family.

Royal Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Royal Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

• Competitive Pay
• 401(k) Profit Sharing
• Life Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Time