Route Supervisor (Couriers & Air Cargo)

Daytime Logistics Supervisor
Rocky Mountain Laboratories – Tempe, AZ

About Us
Rocky Mountain Laboratories is a clinical laboratory providing comprehensive laboratory services. We are dedicated to delivering accurate and timely diagnostic information and are committed to improving healthcare outcomes through cutting-edge technology and a customer-focused approach.

Position

The Logistics Supervisor – Transportation, Air & Fleet Operations (Day Shift) oversees daytime transportation operations, including air cargo coordination, ground courier routes, and fleet management, ensuring accurate and timely transport of medical specimens across multiple laboratory and satellite locations.

This role reports to the Logistics Manager and works in close partnership with the Evening Logistics Supervisor to ensure operational continuity across shifts. This position directly supervises Air Couriers, Day Ground Couriers, and Lead Couriers and is responsible for operational performance related to route coverage, shipment tracking, flight coordination, and vehicle readiness. The Supervisor partners closely with Dispatch and Logistics leadership to resolve time-sensitive transport issues and maintain service-level standards. This is a hands-on leadership role requiring strong operational judgment and the ability to step in to support field operations when needed.

Schedule
Tuesday through Saturday, daytime hours
Flexibility is required to address operational needs outside standard hours as business demands change.
This position includes both in-office and on-the-road responsibilities.

Responsibilities

• Manage and assign weekly schedules for Air Couriers, Day Ground Couriers, and Lead Couriers to ensure complete route coverage across multiple sites
• Oversee air cargo coordination, including Airway Bills (AWBs), flight bookings, cargo logs, shipment tracking, drop-offs, pickups, and cutoff times
• Monitor and proactively manage flight delays, cancellations, reroutes, and specimen handoffs
• Ensure proper packaging, documentation, and compliance with transportation standards
• Oversee fleet operations, including vehicle scheduling, servicing coordination, maintenance tracking, and compliance monitoring
• Monitor vehicle tracking systems to ensure fleet safety and operational readiness
• Review and approve timecards, time-off requests, expenses, and corrective actions in Paycom
• Conduct team check-ins and one-on-one coaching sessions
• Participate in interviewing, onboarding, and training of new team members
• Partner with Dispatch on route optimization, shipment discrepancies, incident reports, and operational inefficiencies
• Collaborate with the Evening Logistics Supervisor on air operations, transport delays, fleet coordination, and quality assurance
• Address courier errors, missed or at-risk pickups, and service disruptions with cross-functional partners
• Serve as backup for courier and air courier coverage as needed
• Support STAT runs, airport runs, and other priority stops as required
• Audit logistics reporting, including Dispatch, Courier, Incident, Flagged, Error, and Delay reports, identifying trends and recommending process improvements
• Monitor handoff and cutoff times to ensure adherence to service-level standards
• Maintain safety, compliance, and professional service standards
• Perform additional duties as assigned by Logistics leadership

Required Qualifications

• Minimum 2+ years of experience as a Lead or Supervisor in transportation, logistics, courier operations, shipping and receiving, warehouse operations, freight coordination, or last-mile delivery
• Minimum 2+ years of courier or delivery driving experience
• Strong understanding of transportation management, route coordination, and time-sensitive delivery operations
• Valid driver’s license with driving record that meets company insurability requirements
• Must meet minimum eligibility requirements for operating company vehicles under insurance guidelines
• Ability to use a smartphone for business-related communication and operational coordination
• High attention to detail with strong organizational skills
• Strong communication and problem-solving abilities
• Willingness to provide hands-on operational support in the field when needed
• Ability to lift and move up to 25 lbs with or without reasonable accommodation
• Ability to enter and exit vehicles frequently throughout the shift
• Comfortable working in office and outdoor environments and in varying weather conditions

Preferred Qualifications

• Experience coordinating air cargo operations, Airway Bills (AWBs), flight bookings, or shipment tracking highly preferred
• Experience with fleet management systems or vehicle compliance tracking
• Experience in dispatch, shipping/receiving, warehouse supervision, or freight operations
• Experience supporting multi-site transportation operations
• Experience auditing operational or logistics reporting
• Training, coaching, or team development experience
• Experience working in regulated or time-sensitive environments (healthcare, laboratory, freight, or similar)
• Experience with Paycom or similar HRIS/timekeeping systems

Job Type
Full-time, W2 (Salary, Exempt)

Salary
$52,000 annually

Ability to Commute/Relocate : Tempe, AZ: Reliably commute or plan to relocate before starting work (Required)

Ideal Start Date
February 23, 2026

Benefits for Full-Time W2 Team Members
Benefits begin 60 days after the first full month of full-time employment.

• Health, Dental, and Vision Insurance
• Paid Time Off (21 days annually for full-time team members)
• 7 Paid Holidays
• 401(k) with 50% Company Match up to 6%
• Health Savings Account (HSA)
• Short-Term & Long-Term Disability (RML covers 60% of STD premium)
• Voluntary Life and AD&D Insurance
• 100% Company-Funded Employee Assistance Program (EAP)

If you meet the above qualifications and are interested in joining our team, please submit your resume for consideration. We look forward to hearing from you.

At Rocky Mountain Laboratories, we prioritize the care and well-being of our team members.

Equal Opportunity Employer Statement
Rocky Mountain Laboratories is an Equal Opportunity Employer committed to diversity in its workforce. We comply with all applicable federal and state laws and prohibit discrimination based on race, ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, veteran status, disability, or genetic information. We also comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.

Pre-Employment Notice & E-Verify
Rocky Mountain Laboratories participates in E-Verify.
Employment is contingent upon successful completion of a background check and other pre-employment screenings, as required.
Employment with Rocky Mountain Laboratories is at-will. This means either the Team Member or the company may end the employment relationship at any time, with or without cause or notice, in accordance with applicable laws. Nothing in this posting or in future communications alters that relationship.

While we appreciate interest from staffing agencies, Rocky Mountain Laboratories does not currently partner with external agencies. Resumes submitted unsolicited will not be considered, and no fees will be paid.

Please only reference our LinkedIn and Indeed pages for current openings: