IS Field Support Specialist

Job Description:

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an Information Systems Field Support Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

 

You Will:

• Through collaboration with vendors, procurement staff and operational leadership, assess functional needs of the business in relation to hardware and software standards. Maintain and communicate established IS standards to staff. Assist in maintaining oversight of all IS inventory stock; including ordering, receiving, tracking, and deployment.
• Assist staff with the installation, relocation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Provide 24-hour on-call service to all required departments and hospitals as scheduled.
• Act as liaison between IT and Branch Sites/Offices for various IS and Operational projects and evolutions, including management of internal resources and vendor contacts, scheduling, and technical evaluation as needed to ensure timely and accurate completion of projects as business needs dictate.
• Monitor and complete all support and project related tasks and activities. Enter, monitor and complete all entries in the Support Desk tracking system, which includes stating the issues, listing all troubleshooting steps, providing a resolution and marking the records as complete.
• Interacts with Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, and Infrastructure to resolve user issues.
• Maintain a strong working knowledge of all the equipment and systems supported by the IS Service Desk by keeping current with all documentation and by participating in continuing education programs.
• Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established. Identifies and works with IS Admins support staff to rectify any noted deficiencies.
• Other duties and responsibilities as requested.

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service

To Ensure Success In This Role, You Must Have:

• Demonstrated strong operational and analytical abilities, with superior communication, and interpersonal skills. Ability to communicate effectively with all employees.
• In-depth knowledge of PC, printer, file servers, print servers and network operations.
• Knowledge of network cabling switches/hubs, routers, firewalls, and network diagnostic tools, network operating systems and TCP/IP protocol is essential.
• Strong knowledge of Microsoft Windows operating systems, personal computer software set up and installation, and PC connectivity.
• Working knowledge of Microsoft Office Products and other PC based software applications.
• High level of proficiency and demonstrated effectiveness in problem determination and resolution.
• Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines and willingness to work off-hours as the need arises.
• Microsoft Certified Systems Engineer (MSCE) preferred.
• CompTIA A+ Certification preferred
• CompTIA Network+ Certification preferred

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

 

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Pay Range: USD $23.00 - USD $32.00 /per hour Shift: Mornings Shift Variations: 8am - 5pm