Sales Support / Customer Service Representative

NEFCO
Phoenix, AZ

Job Description

Job Description

Description:

Job Summary: The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors.

Job Duties:

  • Establish strong working relationships with employees and customers to ensure service levels are exceeding customer’s expectations
  • Resolve product or service problems by clarifying the customer’s complaint, determine the root of the problem, explain the solution, expedite any correction and follow up
  • Process customer adjustment – Create paperwork for customer returns and process credits
  • Dispatch for driver; get contact info, wrong addresses when a driver is having a problem
  • Contact drivers for Estimated Time of Arrival for customers
  • Handle Return Authorizations with Vendors
  • Access daily delivery manifests
  • Maintaining the hot list; communicating between appropriate departments
  • Making changes to redeliver for wrong addresses or rescheduling a delivery.
  • Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it.
Requirements:

Qualifications:

  • Demonstrate strong ability to work in fast pace, high pressure environment
  • Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
  • Excellent verbal and written communication skills
  • Strong customer service skills
  • Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers;
  • Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
  • Degree is preferred (although industry experience may be considered in lieu of degree)
  • 3-5 years of work experience (preferably in construction supply sales)
  • This is a non-exempt position, eligible for overtime.
Posted 2026-06-26

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