Spa Services Supervisor - Mii amo

Job Description

Job Description

Are you outgoing, energetic, passionate, and authentic? Mii amo Spa is the perfect spot for you!

At Mii amo, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

Balance appointments and manage therapist schedules. Manage all professional spa product inventories and issuing. Will assist therapists in all areas relating to treatments and guest satisfaction. Assist Spa Manager with payroll and management of retreats and workshops.

The Spa Services Supervisor reflects a warm, personal, efficient, engaging and anticipatory service ethic across a range of tasks and functions in alignment with the Forbes 5 Star Resort Standards. Is a Mii amo Ambassador and role-model for fellow team members, other departments, and guests.

1. Manage therapists’ schedules and ensure proper balancing
2. Organize therapists and appointments as appropriate
3. Work closely with Spa Manager and Spa management on all daily activities
4. Work with other managers and supervisors and oversee all aspects of the spa and related services
5. Monitor guest lounge area.
6. Ensure SOP’s, check-in procedures and guest service standards are maintained
7. Provide a safe, clean, motivating and nurturing environment for services that exceeds guest’s expectations
8. Conduct monthly product inventory and prepare purchase requisitions according to procedure
9. Control inventory.
10. Prepare and issue product treatment kits on a daily basis.
11. Manage therapists daily schedule on a daily, monthly and bi monthly basis to ensure adequate staff to provide maximum availability to guests
12. Manage schedules and payroll for all therapists as appropriate
13. Maintain and update V1 treatments as appropriate
14. Schedule and supervise treatment procedures
15. Ensure proper handling of all gratuities
16. Schedule training for all new and senior therapists, monitoring and updating V1 schedule set up
17. Maintain and track therapists sign-off for all treatments
18. Maintain all therapist state licenses to insure they are current
19. Understand all treatment protocols offered at Mii amo
20. Assist in properly educating guests in with regard to treatments
21. Exhibit proper use of product and abide by all product control guidelines while maintaining a clean and neat work environment
22. Read and assist Manager with schedule posting with regard to shifts, room assignments and the computer scheduling system
23. Attend and participate in regularly scheduled training sessions and meetings
24. Be an active participant in the department by contributing to new programs and development ideas
25. Be guest service oriented and interact with guests in a pleasant, helpful, knowledgeable, and enthusiastic manner
26. Display appropriate teamwork, flexibility and interpersonal skills
27. Follow all Department standards of operations at all times
28. Keep all work and storage areas neat and maintained
29. Maintain confidentiality of Mii amo information at all times
30. Uphold and ensure compliance with all company and departmental policies and procedures
31. Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
32. Attend all scheduled employee meetings and brings suggestions for improvement
33. Assist and timely execute other duties as delegated by leadership
34. Promote Spa and all services, products and programs
35. Other duties as assigned