Restaurant Server

JOB TITLE: Restaurant Server

REPORTS TO: Club Food & Beverage Manager

POSITION STATUS: Seasonal

HOURS PER WEEK: 30 to 40

Join us in creating a legacy within a brand you can stay inspired with a team that will become family!

Why join the Boulders Resort & Spa Scottsdale brand? Our resort empowers you to deliver:

• Personalized service with authenticity and passion.
• Impactful experiences.
• Creativity in our products and services.

POSITION DESCRIPTION:

As a Server at the Boulders Resort & Spa Scottsdale, you will be responsible for providing exceptional service to guests, delivering food and beverages with impeccable attention to detail. Your role is pivotal in creating an extraordinary dining experience, anticipating guests' needs, and offering personalized service that makes them feel valued. You will engage with guests in a refined and genuine manner, ensuring each interaction is thoughtful and memorable. Your attention to detail, along with your ability to seamlessly deliver anticipatory service, will contribute to the restaurant’s reputation for exceptional hospitality and luxury service standards.

What will I be doing?

• As a Server, you would be responsible for performing the following tasks to the highest standards:
• Greet guests warmly, using their names whenever possible, and engage with them in a manner that reflects the refined standards of the restaurant.
• Respond to guest requests promptly and efficiently, ensuring a personalized and attentive service experience.
• Demonstrate a genuine sense of interest in guests' needs, providing expert recommendations and creating a memorable dining experience.
• Maintain in-depth knowledge of the menu, daily specials, and restaurant promotions to provide accurate information and enhance the guest experience.
• Take food and beverage orders, input orders into the point-of-sale system, and ensure that all details are accurately captured.
• Retrieve and deliver food and beverages in a timely manner, ensuring that each order is presented to the highest standards of quality and presentation.
• Monitor guest satisfaction throughout the meal, addressing any concerns or needs promptly and with a positive attitude.
• Serve alcoholic and non-alcoholic beverages in compliance with all federal, state, local, and company regulations.
• Keep your station well-stocked with necessary supplies to ensure a smooth service.
• Clearing and cleaning tables throughout the meal service, ensuring each table is prepared for the next guest with meticulous attention to detail and a seamless transition.

What are we looking for?

We are looking for a Server who is passionate about delivering an exceptional dining experience and aligned with our commitment to 5-star standards. This role requires someone with a refined understanding of high-end service, anticipatory hospitality, and a genuine interest in fine dining. The ideal candidate will bring both knowledge and enthusiasm to the table, engaging guests with a thoughtful and professional approach, ensuring every guest feels valued, and enhancing their dining experience through impeccable service.

The ideal candidate will possess the following qualifications:

• Proven experience as a server, preferably in a fine dining restaurant.
• Minimum two years previous experience serving at a restaurant.
• Knowledge of luxury food and beverage standards, ensuring the highest level of service and presentation.
• A passion for providing exceptional service, with the ability to engage with guests in a refined and professional manner.
• Strong customer service skills, including the ability to anticipate and fulfill guest needs with a genuine sense of interest.
• Ability to work efficiently in a fast-paced environment while maintaining impeccable attention to detail.
• Excellent communication skills and a team player mentality.
• Must possess a valid Food Handler Card and Alcohol Awareness Training (e.g., TIPS) prior to being offered the position
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality.
• Productivity.
• Dependability.
• Customer Focus.
• Adaptability.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!