Operations Specialist
- Prepare client account paperwork, submit to custodians and follow-up to confirm completion
- Quality control of submitted requests and account set up in Reporting Platform following firm procedures
- Handle time sensitive cashiering tasks including capital call fulfillment
- Execute account maintenance tasks such as account terminations and other special requests as directed
- Review custodian alerts, document in applicable systems and follow-up as needed to resolve
- Assist in the preparation of Alternative Investments paperwork; subscription agreements, redemptions, capital calls, etc.
- Research and respond to routine-to-complex inquires within defined service level commitments
- Handle incoming inquiries from advisor teams related to the troubleshooting and review of complex account and data discrepancies
- Maintain and update client files utilizing internal systems including CRM (Salesforce) and portfolio management databases (Tamarac)
- Partner with internal teams to document, review and update firm policies & procedures
- Participate in team meetings and collaborate with operations leadership team on projects and/or initiatives designed to streamline firm policies and procedures
- Undergraduate degree required (Bachelor’s degree in Finance, Business or Economics preferred)
- 5+ years of relevant experience; preferably with a Registered Investment Advisor (RIA), investment management firm or broker/dealer
- Excellent interpersonal and verbal/written skills
- Strong commitment to detail with excellent organization and prioritization skills
- Self-starter with a proven ability to work in a fast-paced, evolving work environment
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Office 365, etc.)
- Knowledge of Salesforce CRM and Tamarac AdvisorView preferred
- Experience with Charles Schwab, Fidelity institutional platforms, Pershing and paperwork preferred
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