Jira Cloud Administrator
- Role: Jira Cloud Administrator
- Experience: 6-9 Years
- Work Location: Phoenix, AZ
- Project Duration: 12+ Month Contract
- Administer and configure Jira Cloud (Software + Service Management) and Confluence Cloud across multiple business lines.
- Implement Jira structures aligned with scaled Agile frameworks and enterprise Agile standards.
- Design and maintain custom workflows, screens, schemes, fields, filters, and dashboards.
- Manage user access, roles, and permissions through Atlassian Access and SSO identity platforms.
- Create and maintain automation rules and integrations (Slack, GitHub, ServiceNow).
- Ensure configurations align with security, audit, and governance requirements.
- Provide Tier 2/3 technical support for Jira Cloud and Confluence Cloud users.
- Develop documentation, training materials, and best-practice guidelines.
- Participate in Atlassian Cloud upgrades, testing, and change management processes.
- 3–5+ years of Jira Administration experience (including Jira Cloud) in a large enterprise.
- Strong understanding of Agile, Scrum, and SAFe.
- Proficient in JQL, Jira automation, and project configuration.
- Hands-on experience with Atlassian Cloud admin: user management, permission schemes, global settings.
- Experience supporting large user populations (5,000+ preferred).
- Strong communication and documentation skills.
- Experience in governed or regulated industries (financial services, banking, fintech) preferred.
- Atlassian certifications (ACP-120, ACP-620).
- Experience with ScriptRunner, Automation for Jira, and Jira Service Management.
- Experience integrating Jira Cloud with analytics/reporting tools (Power BI, Tableau).
- Familiarity with Atlassian REST APIs or scripting (Python, Groovy, JavaScript).
- Exposure to Change Management, IIQ, and enterprise security compliance.
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