Customer Service Representative

Description

To be considered for this role, candidates must have one year of call center experience. The Customer Service Representatives are the frontline and image of the client. The Customer Service Representative will handle various tasks, including phone calls (outgoing and incoming calls), general clerical tasks, data entry, processing picture IDs, handling customer requests, and receptionist and administrative support. CSR will be responsible for assisting callers with applying for ADA Core Services programs in addition to other disability-based programs. CRS Days will be split between half calls and another administration-related task.

Skills

Customer service, ada, processing data, Call Center, Troubleshooting, Operation, Customer support, Support, call center environment

Top Skills Details

Customer service,ada,processing data,Call Center,Troubleshooting,Operation,Customer support,Support

Additional Skills & Qualifications

• Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels

• Provide top-quality customer service experience to a diverse customer population

• Enter Customer Contact information into appropriate software system, ensure accuracy of data entries

• Conduct outbound phone calls

• Schedule trips in the most cost effective manner

• Meet job specific key performance indicators and goals

• Respond to all inquiries within a timely and professional manner

• Respond and document customer complaints

• Provide support on special projects as needed

• Maintain daily customer scheduling for Eligibility staff

• Collect, track and maintain all monies collected for replacement IDs

• Maintain confidentiality and comply with HIPPA regulations

• Anticipate needed supplies and order replacement supplies in a timely manner

• Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors

• Maintain vendor files, monitor service, and recommend alternative suppliers as appropriate

•Design filing systems, document scanning and ensure they are maintained and up-to-date electronically

•Provide comprehensive reception coverage while maintaining a high level of professionalism

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Oct 2, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.