Sales Associate

Job Description

Position Overview

The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.).

Reports To: Store Management

Essential Functions

Customer Experience

* Greeting Customers: Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.

* First Impressions: Create a positive first impression for the customer through an energetic attitude and adherence to dress code.

* Store Standards: Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness.

* Product Information: Provide customers with current relevant information about the product.

* Fitting Room Service: Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.

* Cash Wrap Efficiency: Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database.

* Customer Appreciation: Sincerely thank all customers for shopping at GUESS as they exit the store.

Cooperation & Dependability

* Task Completion: Satisfactorily complete all duties as assigned by management.

* Punctuality: Be punctual and adhere to the designated work schedule.

* Teamwork: Be flexible and work well with peers and management to accomplish duties.

* Policy Adherence: Follow GUESS Policies and Procedures 100%.

* Housekeeping: Perform housekeeping duties as required.

Personal Performance

* Sales Goals: Meet or exceed the Sales per Hour (SPH) result as assigned by management.

Miscellaneous Responsibilities

* Meetings and Functions: Participate in and attend all store meetings and other related functions.

* Positive Attitude: Represent a positive attitude toward the merchandise and the company.

* Inventory Participation: Participate in all inventories.

* Additional Duties: Assume and complete other duties as assigned by store management.

* Physical Requirements: Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts.

Job Requirements

* Customer Service Skills: Excellent communication and customer service skills.

* Retail Experience: Previous retail experience preferred.

* Team Player: Ability to work well in a team-oriented environment.

* Flexible Schedule: Ability to work flexible hours, including evenings, weekends, and holidays.

* Physical Stamina: Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis.

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