Senior Digital Operations Specialist

OVERVIEW OF THE COMPANY

Fox Corporation

Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION

At Fox Tech, we stand as a beacon of innovation, crafting world-class, large scale digital products that redefine the entertainment experience. We're on the lookout for visionary individuals to join our pioneering team, tasked with shaping the future of streaming products. Now is your chance to be part of creating and delivering extraordinary digital experiences spanning Sports and Entertainment.

As a key member of our team, you'll drive innovation and significantly contribute to our mission of pioneering the next generation of streaming products. Your opportunity to create unparalleled fan experiences for these iconic sports events is here. Our current advanced digital solutions, accessed by millions across web, mobile, and living room devices, signify just the start of our ambitious journey.

ABOUT THE ROLE

The Senior Digital Operations Specialist reports to the Manager, Digital Operations and oversees technical and operational workflows across FOX’s digital streaming platforms, including FOX One, FOX Sports, and FOX Nation.

This role leads live event execution, real-time system monitoring, and continuous improvement through the creation, enforcement, and refinement of standard operating procedures. The Senior Specialist also manages incident response from triage through resolution, ensuring continuous stream health, cross-platform readiness, and timely escalation of issues across video, app clients, advertising, and entitlement systems.

The position requires proficiency in shift operations and serves as a liaison between Digital Operations, Broadcast Operations, and other upstream teams to ensure alignment and preparedness for each day’s event priorities—especially during high-impact programming periods such as football season.

A SNAPSHOT OF YOUR RESPONSIBILITIES

• Act as incident lead for live and platform issues, coordinate triage, communication, and resolution across cross-functional teams including Digital Operations, Broadcast Operations, Engineering, Ad Tech, and Managers

• Drive eyes-on-glass monitoring of live events, VOD, backend services, app clients, APIs, SCTE, and CDN performance using real time observability tools such as Touchstream, Conviva, Mux, Grafana, and PagerDuty

• Conduct pre-flight and in-event checks including encoder validations, identity, commerce, and entitlement sweeps, and complete post-event validation for DVR, highlights, and short form

• Correlate signals across dashboards and logs to quickly isolate consumer-impacting issues and execute clear escalation paths

• Validate ad delivery and investigate ad-related alerts in partnership with Ad Tech team within AdRise

• Perform regular app sweeps across FOX Digital and third-party clients to confirm functionality, parity, and playback quality

• Execute production changes and standard maintenance activities in support of releases and live events following change management controls

• Analyze operational data and produce concise incident and performance reports with actionable follow-ups and owners

• Own and improve runbooks, SOPs, shift documentation, and readiness guides to ensure consistent execution across shifts

• Identify opportunities to automate repetitive tasks and improve time to detect and time to resolve

• Lead shift readiness: align priorities, confirm workstation tool health, and ensure effective handoffs at turnover

• Mentor Digital Operations Specialist I and II teammates on tools, workflows, and incident etiquette, and provide feedback to improve team consistency

• Ensure adherence to SLAs, SLOs, and quality standards for platform performance and content availability across devices and partners

WHAT YOU WILL NEED

• 5+ years in digital media operations, live streaming, or platform support with direct incident response experience

• Proficiency with monitoring and alerting tools such as Grafana, Datadog, PagerDuty, Touchstream, Conviva, Mux, and familiarity with log analysis tools

• Working knowledge of the streaming delivery stack including encoding, packaging, DRM, entitlement, ad insertion, CDN behavior, and basic networking

• Experience executing change controls and following production readiness and rollback procedures

• Strong problem solving under pressure with a track record of clear stakeholder communication during incidents in a fast-paced environment

• Collaboration skills to work effectively with Broadcast Operations, Engineering, Customer Care, Product, Client, Content, QA and other cross-functional teams

• Excellent written and verbal communication

• Flexibility to work nights, weekends, holidays, and on-call as part of a 24/7 operation

NICE TO HAVE, BUT NOT A DEALBREAKER

• Bachelor’s degree in Computer Science, IT, Media Technology, or a related field, or equivalent experience

• Familiarity with SCTE markers (35, 224, etc.), VAST and SSAI concepts, and ad quality validation

• Experience with CDN configuration, QoS and QoE concepts, and cloud distribution platforms

• Knowledge of content ingestion, metadata, and media supply chain workflows

• Scripting or automation skills in Python or Bash, or experience using AI tools to streamline operational workflows

• Experience with Grafana, Splunk, etc. for visualization and log analysis

• Certifications such as AWS Cloud Practitioner or Solutions Architect Associate, ITIL Foundation, or comparable

• Multilingual fluency

SCHEDULE/SHIFT

• This is a 24/7 operations team. You will be assigned a rotating shift that may include nights, weekends, and holidays. The schedule rotates every 3 months. You may also be expected to respond to escalations during critical events or deployments.

NOTE: Fox Behavioral Skills/Competencies: Dependability, Initiative, Teamwork, Personal Integrity, Professionalism; Fox Leadership Skill/Competencies: Sets Clear Goals, Seeks Collaborative Solutions, Delivers Constructive Feedback, Leadership Integrity and Compliance.

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