Customer Service Technical Specialist

Are you passionate about European cars and love solving technical challenges? FCP Euro is looking for Customer Service Technical Specialists to join our team in Mesa, AZ, and be the go-to experts for our customers!

In this role, you'll be more than just support; you'll be a trusted advisor, helping enthusiasts and professionals navigate their automotive needs with confidence. Your in-depth automotive knowledge, problem-solving skills, and commitment to top-tier service will empower customers to make informed decisions while building trust and lasting loyalty.

If you thrive on technical problem-solving, enjoy helping others, and want to be part of a fast-paced, car-loving team, we’d love to have you on board.

FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.

Responsibilities and Duties

Guide customers with confidence – Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs.

Solve real-world automotive challenges – Troubleshoot post-purchase issues, from error orders to job-specific part replacements.

Be the expert others rely on – Support customer service team members by handling advanced technical escalations.

Keep things running smoothly – Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence.

Make a bigger impact – Identify recurring issues, collaborate with internal teams, and help improve products and processes.

Shape the future of European car parts – Work with technical content and product teams to enhance fitment accuracy and descriptions.

Share your knowledge – Contribute to internal knowledge bases and document common technical solutions.

Stay ahead of the curve – Keep up with the latest European vehicle technologies and industry advancements.

Qualifications and Skills

• Qualified candidates will have a passion for European cars, including ownership experience and/or European car community engagement. Candidates will also have hands-on experience in car repair and be able to demonstrate a working knowledge of car parts and car repair.
• 1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer, with the ability to clearly and professionally explain complex technical concepts via phone, chat, and emails, is required.
• Proficiency in computer use and comfort with technology and digital tools in a professional office setting are required.
• Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment.
• Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
• Formal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz), is a plus.
• Ability to attend on-site orientation in Mesa, AZ for the first 30-45 days of training

Compensation

• $24/hr to $30/hr depending on experience
• Quarterly bonus opportunity of up to $900

Benefits and Perks

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
• 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays
• 401k with Company deposit and match.
• Discounted prices on our catalog of European car parts!

Schedule

The start date will be April 27th.

After a 6-week on-site onboarding, Monday-Friday from 6 AM - 3 PM MST, we have a few positions available in each of the below shifts:

• Monday, Wednesday, Thursday, Friday, Saturday 12 PM - 9 PM EST (Tuesdays & Sundays as days off)
• Monday, Tuesday, Thursday, Friday, Saturday 10 AM - 7 PM EST (Wednesday & Sundays as days off)
• Monday, Tuesday, Wednesday, Friday, Sunday 9 AM - 6 PM (Thursday & Saturday as days off)

On all schedules, weekend shifts can accommodate an earlier schedule of either 8 AM - 5 PM EST or 9 AM - 6 PM EST. Please note, these times are listed in EST as the start and end times will adjust to MST accordingly, depending on daylight savings hours.

The role is remote-eligible upon successful completion of training and based on adherence to performance standards. We ask team members to come to the office for quarterly company meetings and other in-person working sessions.

No phone calls or agency referrals, please.

FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law