IT Technician II
- Full-Time
- Hourly
- On-Site
- Configure, install, and maintain workstations and peripheral devices.
- Perform system imaging, deployments, and hardware refreshes.
- Diagnose and resolve hardware, software, and connectivity issues, repair or replace components as needed.
- Install and configure software based on company standards and specifications.
- Provide user orientation and training on new software and computer equipment.
- Troubleshoot TCP/IP-related issues, including workstation connectivity, IP phones, cameras, and cabling.
- Plan and schedule system upgrades and preventative maintenance to reduce disruption.
- Maintain accurate incident, repair, and maintenance records in the ticketing system.
- Support and maintain local network environments to improve performance and reliability.
- Help ensure security, privacy, and integrity of networks, systems, and data repositories.
- Participate in IT projects requiring networking, application, and cybersecurity knowledge.
- Associate’s degree in Computer Science, Engineering, or related field preferred.
- 3+ years of hands-on IT technical support experience
- Strong customer service skills with internal users, external customers, and vendors
- Strong working knowledge of Microsoft technologies, including Windows 11, Office 365, and Active Directory
- Strong diagnostic, troubleshooting, and problem-solving skills
- Strong written and verbal communication skills
- Strong organizational and time-management skills
- Working knowledge of networking, telecommunications, internet security, and data privacy principles
- Bilingual English and Spanish preferred
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional preferred
- Fast-paced environment requiring prioritization and problem-solving
- Work in user areas and confined spaces, including under desks
- Lift and move equipment up to 40 lbs
- Travel up to 25% to support users and IT needs across the U.S., Canada, and Latin America
- Maintain a valid driver’s license and operate company vehicles as needed
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