Delinquency Control Counselor

Collections Specialist (Entry-Level)

Help Members Find Financial Solutions & Make a Real Impact

Are you a strong communicator who enjoys problem-solving and helping people navigate challenges? We're seeking motivated individuals to join a fast-paced Collections team, where you'll play a key role in assisting members with their financial needs while driving positive outcomes.

What You'll Do

• Connect with members regarding past-due consumer loan and credit card accounts in the early stages of delinquency (1–30 days past due).
• Provide outstanding customer service while helping members understand their options and develop payment solutions.
• Use active listening and critical thinking skills to identify needs and recommend appropriate resolutions.
• Manage a high-volume call environment, handling both inbound and outbound communication.
• Navigate multiple computer systems efficiently to document interactions and track account activity.
• Deliver empathetic, professional, and solution-focused support during every member interaction.
• Meet performance goals in a dynamic, results-driven environment.

What Makes You a Great Fit

• Strong communication and interpersonal skills.
• Ability to build rapport, overcome objections, and negotiate effectively.
• Customer-focused mindset with a passion for helping others.
• Resourceful problem-solver who can think creatively and adapt to different situations.
• Comfortable working in a fast-paced call center environment.
• Strong organizational and administrative skills with attention to detail.
• Ability to multitask and navigate multiple systems simultaneously.

Qualifications

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• Experience in collections, customer service, sales, or call center environments is a plus.
• Proficiency with Microsoft Excel, Word, Outlook, and general computer applications.
• Ability to work efficiently with multiple software systems.

Why You'll Love This Opportunity

✅ Entry-level position with growth potential

✅ Gain valuable experience in financial services and customer relations

✅ Develop negotiation, problem-solving, and communication skills

✅ Fast-paced, team-oriented environment

✅ Opportunity to make a meaningful difference in members' financial well-being

If you're driven, empathetic, and ready to grow your career in a rewarding customer-focused role, we'd love to hear from you!

This is a Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $20.85 - $20.85/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Phoenix,AZ.

This position is anticipated to close on Jul 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.