General Manager

Job Description

Job Description

The General Manager is responsible for leading all aspects of hotel operations with a focus on guest satisfaction, operational excellence, team development, and financial performance. This role ensures that the property operates in full alignment with Marriott brand standards , delivering exceptional service, product quality, and profitability. The General Manager fosters a culture of empowerment, accountability, and collaboration among associates while maintaining strong communication with ownership and corporate leadership.

• Provide visionary leadership and direction to all hotel departments to achieve operational excellence and financial goals.

• Ensure compliance with all Marriott brand standards , quality assurance audits, and operational procedures.

• Drive revenue growth through effective sales, marketing, and revenue management strategies in collaboration with the corporate and brand teams.

• Oversee preparation of budgets, forecasts, and financial reports while maintaining cost controls and achieving profitability targets.

• Recruit, train, and develop department leaders and associates to uphold the “Spirit to Serve” culture and ensure guest satisfaction.

• Maintain a strong presence on the property, engaging with guests and associates daily to promote service excellence.

• Partner with the Sales and Revenue teams to optimize business mix and maximize market share.

• Monitor guest feedback (GSS, social media, and brand channels) and implement action plans for continuous improvement.

• Build strong relationships with ownership, Marriott corporate representatives, and community organizations to strengthen the property’s market position.

• Champion Marriott’s Commitment to Clean and brand initiatives, ensuring the highest standards of safety, cleanliness, and operational integrity.

• Four-year degree in Hospitality Management, Business Administration, or related field preferred; equivalent experience accepted.

• Minimum 4–5 years of progressive hotel leadership experience , with at least 3 years as a General Manager or Assistant General Manager within a Marriott-branded property .

• Proven success managing brand audits (QA, LRA) and delivering top-tier guest satisfaction scores.

• Previous opening or conversion experience highly preferred.

• Must hold valid alcohol awareness and food safety certifications as required by law.

• Strong financial management and analytical skills, with proficiency in Marriott systems (MARSHA, FOSSE, CI/TY, and MI Property Management Systems) and Microsoft Excel .

• Must be able to work extended or flexible hours, including weekends and holidays, based on business demands.

• Ability to occasionally lift up to 30 lbs. and move throughout the property to observe and support operations.

• Must maintain a valid driver’s license and a satisfactory driving record (MVR) .

• Strong communication and interpersonal skills with the ability to lead and inspire diverse teams.

• Demonstrated ability to make sound decisions under pressure and balance multiple priorities effectively.

• Deep understanding of Marriott brand standards , service philosophy, and performance metrics.

• Financially astute, with a proven track record of meeting or exceeding budgeted GOP and RevPAR goals.

• Strong problem-solving, analytical, and organizational skills.

• Passionate about hospitality, guest satisfaction, and associate engagement.

• Professional presence with the ability to represent both the brand and ownership group with integrity and excellence.