Regional Project Director - MitigationDisaster Restoration

Looking to take the next step in your restoration career and lead a mitigation operation where your expertise drives impact As a Regional Mitigation Project Director at Kustom you set the pace for our mitigation division. You bring technical excellence strong communication and the ability to guide a project from first notice of loss through completion.

Whether youre managing technicians in the field scoping new jobs or working directly with customers and adjusters you lead with confidence quality and professionalism. Your decisions shape outcomes ensure accuracy and reinforce the high standards our clients expect from Kustom.

What You Do

• Respond to and manage emergency water mitigation projects from initial loss through job completion
• Perform detailed scoping moisture mapping equipment calculations and Xactimate estimates
• Serve as the primary point of contact for property owners commercial clients insurance adjusters and internal teams
• Oversee field technicians and subcontractors to ensure proper setup drying strategy and job execution
• Ensure compliance with IICRC S500 standards Kustom processes and all safety requirements
• Document job progress through notes photos sketches moisture logs psychrometrics and daily updates
• Review job files for accuracy profitability quality and carrier requirements
• Manage change orders supplements and insurance communication
• Conduct final walkthroughs with customers and obtain completion sign-off
• Build and maintain relationships with agents adjusters property managers and commercial partners
• Assist in driving new mitigation opportunities and growing branch mitigation revenue

What You Bring

• Current IICRC certification (WRT ASD and/or AMRT preferred)
• 3 years of experience in water mitigation restoration or similar emergency services
• Strong Xactimate proficiency including estimating and job costing
• Valid Drivers License and clean driving record with willingness to support locations across Arizona
• Excellent communication customer interaction and documentation skills
• Ownership mentality with focus on quality safety and customer satisfaction
• Understanding of insurance restoration processes and mitigation-specific best practices
• TPA experience preferred

Why Join Us

Founded in 1968 Kustom has spent decades earning a stellar reputation as a nationally acclaimed industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial industrial and residential clients. Our legacy is built on innovative thinking meticulous attention to detail and a commitment to exceptional service ensuring that life and business continue smoothly for our clients nationwide.

At Kustom we unite experts who are driving the industry forward delivering positive life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust.

If youre ready to make an impact with one of the largest privately held restoration companies in North America wed like to meet you. Join our team and become part of our ongoing success story!

Physical Requirements & Environmental Conditions

The physical demands and work environment characteristics described here reflect those typically encountered while performing this role. Reasonable accommodations may be made to support individuals with disabilities.

• Ability to lift 50 lbs. climb ladders bend kneel and work in confined or elevated spaces
• Ability to work in hot cold humid and inclement outdoor conditions
• Ability to safely use hand and power tools and set up mitigation equipment
• Exposure to construction environments and moderate to high noise levels
• Regular requirement to talk hear and communicate clearly with customers and team members

Kustom provides equal employment opportunities to all employees and applicants for employment without regard to race color creed ancestry national origin citizenship sex or gender (including pregnancy childbirth and pregnancy-related conditions) gender identity or expression (including transgender status) sexual orientation marital status religion age disability genetic information service in the military or any other characteristic protected by applicable federal state or local laws and ordinances.

Subject to Federal State and Local laws regulations and/or ordinances applicants must be able to pass pre-employment drug screening and background check.

Compensation is based on geographic location demonstrated job related skills knowledge experience education certifications etc. This job description is not intended to contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Activities duties and/or responsibilities may change at any time with or without notice.

Required Experience:

Director