Account Manager

The Sales Account Manager is responsible for managing and growing a portfolio of customer accounts, driving revenue, strengthening client relationships, and ensuring an exceptional customer experience. This role combines strategic account planning with day-to-day sales execution to achieve organizational goals.

Account Management & Client Relationships

• Primary point of contact of assigned accounts, building long-term strategic partnerships.
• Understand client needs, business goals, and challenges to recommend appropriate solutions.
• Resolve issues, manage escalations, and ensure customer satisfaction.
• Partner with internal teams (product development, marketing, customer service, etc.) to support customer acquisition, ensuring alignment with customer needs. 
• Serve as the customer advocate during the product development process, providing feedback and insights from the market to shape offerings. 
• Own and resolve customer issues or concerns, ensuring a positive customer experience and long-term retention. 

Sales & Revenue Growth

• Develop account plans to expand revenue through upselling, cross‑selling, and renewals.
• Meet or exceed monthly, quarterly, and annual sales targets.
• Identify new business opportunities within existing accounts and emerging markets.
• Manage the full sales cycle—including proposals, pricing, negotiations, and contract execution.
• Establish customer-led sales forecasts for new opportunities and communicate these to planning and production teams for efficient delivery scheduling. 
• Obtain and process purchase orders, and communicate delivery schedules, ensuring timely and accurate order fulfillment. 
• Continually assess customer buying patterns, upsell relevant products, and introduce new lines to drive sales growth. 

Negotiation

• Support the facilitation of negotiations and contract agreements in partnership with leadership, pricing, and legal teams, ensuring alignment with organizational objectives and compliance requirements

Customer Success Partnership

• Work closely with customer success and support teams to ensure smooth onboarding, training, and product adoption.
• Anticipate and identify the customers’ needs and grown areas. Develop holistic solutions to deliver value to the customer.

• Comprehensive Health Coverage : Including medical, prescription, dental, and vision care plans as well as HSA / FSA accounts.
• Insurance Protection: Basic term life, accidentals, short- and long-term disability, and voluntary life insurance coverage.
• Financial Security: Short and long-term disability plans, along with a 401(k) retirement plan.
• Time Off Support: Flexible time off program, paid holidays, sick leave, and parental leave benefits.
• Lifestyle Benefit: Voluntary Pet Insurance.