Admissions Concierge

Job Description

Job Description

Admissions Concierge - Join Our Big-Hearted Team

Are you ready to make a meaningful impact in a premier Life Plan Community known for exceptional care and hospitality? Join our outstanding team at both La Loma Village in Litchfield Park and Grandview Terrace in Sun City West, Arizona !

Your Mission: Provides admissions coordination, referral management, and sales support across Sun Health communities. Ensures a seamless admissions process, strong customer experience, and support of census growth.

Why Choose Us?

• Great Place to Work: Sun Health has been certified as a Great Place to Work in 2021, 2022, and 2023.
• National Recognition: We secured a top 10 spot on the Fortune Best Workplaces for Aging Services™ list in 2020 and 2021.
• Platinum Award Winner: Our dedication to health and safety earned us Platinum awards from the Healthy Arizona Worksites Program in 2019, 2020, and 2021.

Key Responsibilities:

Admissions & Referral Coordination

• Monitor, track, and review referrals for completeness, payer requirements, and risk
• Coordinate with clinical teams for admission review and approvals
• Verify insurance, demographics, and required documentation
• Conduct pre-admission outreach and ensure readiness for move-in
• Communicate referral status and escalate concerns as needed
• Weekend rotation support for all admissions and referral coordination

Admissions Documentation & Compliance

• Complete all pre-admission documentation and EMR entries
• Ensure compliance with state regulations and internal policies

Customer Experience & Communication

• Respond to inquiries via phone, email, and in person
• Deliver high-quality service to residents, families, and referral partners
• Serve as a liaison between families, clinical teams, and leadership
• Support a smooth and positive admissions experience

Sales Support & Community Engagement

• Conduct tours and support walk-ins and weekend inquiries
• Assist with prospect follow-up and outreach events
• Contribute to and engage in occupancy and growth initiatives

Operations & Team Collaboration

• Coordinate room readiness with internal teams
• Participate in IDT meetings and interdisciplinary collaboration
• Support alignment in admissions and resident care

Cross-Community Support

• Provide coverage across communities as needed
• Maintain consistency in admissions and tour processes
• Participate in rotating 7-day schedules
• Support additional projects and other duties as assigned

Skills and Knowledge:

• Knowledge of senior living, including skilled nursing, assisted living, and memory support environments
• Commitment to continuous learning and staying current with industry trends, services, and programs
• Strong interpersonal and relationship-building skills with the ability to engage effectively with diverse audiences
• Customer-focused mindset with the ability to represent organizational values in a professional and empathetic manner
• Creative thinking and problem-solving skills, with the ability to contribute innovative ideas and improvements
• Effective verbal and written communication skills
• Strong organizational, time management, and prioritization abilities in a fast-paced environment
• Interest in and ability to work effectively with older adult populations
• Proficiency with Microsoft Office or similar productivity tools
• Ability to learn and navigate electronic systems, including EMR platforms and other business software

Education and Experience:

• High school diploma or equivalent required; additional education or coursework in marketing, business, or a related field preferred.
• Experience in admissions, sales, marketing, or a related field required.
• Experience in healthcare, senior living, or a related setting preferred.
• Experience supporting sales activities, such as outreach, presentations, or customer engagement, is preferred.
• Familiarity with budgeting, sales processes, or public speaking preferred.
• Ability to travel locally as needed; reliable transportation required.
• Ability to meet applicable background check and clearance requirements, including obtaining a Level 1 Fingerprint Clearance Card if required by state regulations.

Employee Benefits:

• Comprehensive health benefits (Medical, Dental & Vision).
• 401k with immediate vesting and up to 4% employer match.
• Tuition Reimbursement.
• Exclusive discounts through The Employee Network.
• Access to the Employee Association, supporting team members in need.

Equal Employment Opportunity: At Sun Health, we are committed to fostering an inclusive workplace where everyone is treated with respect and dignity. We do not tolerate discrimination or harassment and are dedicated to promoting equal employment opportunities for all.

Join us and be a part of a community that cares for its residents and team members alike.

Apply today!