Call Center Specialist - Medical Billing

Job Summary:
Health Services Integration (HSI) is dedicated to providing exceptional revenue cycle services to the air and ground ambulance industry. The Call Center Coordinator serves as a primary point of contact for incoming calls, providing excellent customer service while handling billing inquiries and gathering accurate patient and trip information. This role supports the overall efficiency, accuracy, and compliance of the billing process through precise documentation and effective communication.

Duties & Responsibilities:
• Serve as the first point of contact for incoming calls to HSI.
• Accurately gather and document essential patient, trip, and insurance details in the appropriate systems.
• Verify required data elements with callers to support timely and accurate billing in compliance with HIPAA.
• Provide professional, clear, and compassionate communication to patients, clients, and healthcare partners.
• Handle billing-related inquiries and requests from clients, patients, and facilities.
• Explain billing procedures and route complex or specialized issues to the appropriate team members.
• Assist with verifying trip and billing information prior to processing.
• Support billing documentation, follow-up tasks, and departmental needs as directed by the Operations Manager or Billing Team.
• Maintain accurate records of calls, patient intake information, and billing-related communications.
• Follow established policies, procedures, and protocols to maintain service quality and regulatory compliance.
• Participate in ongoing training and quality assurance activities to enhance performance.
• Perform other duties as assigned.

Qualifications: • High school diploma or GED.
• 1–2 years of experience in a call center or customer service environment; experience in the medical field is a plus.
• Familiarity with medical terminology and billing processes is a plus.
• Strong multitasking skills and ability to work in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency with call management or related software systems.
• Professional, calm, and customer-focused demeanor under pressure.

Physical Requirements:

• Prolonged period of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 25 pounds occasionally.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.

SALARY RANGE:

The base range for this position is $20/hr - $23/hr. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.