Manager Service Delivery

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. **Job Posting Title** Manager Service Delivery **Job Description** The Manager Service Delivery is responsible for coordinating and oversight of the end-to-end Government Programs Issue Management process and client relations supporting PBM Operations in a consistent and effective manner. This position leads internal and external calls to identify enhancements to process and training and recommends adoption of best practices to reduce effort required of customers. This role will also support implementation of operational changes impacting clients that may be product, strategic, IT, senior leadership driven or operational in scope. **Responsibilities** + Support clients by operating as the liaison between PBM Operations teams + Maintain client action logs to drive internal project plans and report results/progress to clients + Identify areas/potential projects where process redesign/improvement can significantly impact efficiency, quality, profitability, competitive position and client/customer satisfaction + Direct Service Delivery team in the areas of client relations and implementations and team development + Work closely with the Issue Management and PBM Operations senior leadership team to achieve strategic goals and define and manage the execution and communications around the delivery of medium and large-scale implementations + Clarify, manage and prioritize all client requests relative to operational processes in partnership with the Service Excellence team + Conduct in-flight and after-action reviews of the performance results and conformance to expectations for initiatives + Other duties as assigned **Education & Experience** + Bachelor's degree in business or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required + 6 years of work experience in health care industry or operations including 1 year of account or relationship management/client service delivery + 1 year leadership/people management experience + Must be eligible to work in the United States without need for work visa or residency sponsorship Must be eligible to work in the United States without the need for work visa or residency sponsorship. **Additional Qualifications** + Team player, comfortable with fast paced, changing environment and ambiguity + Excellent communication skills, verbal, written and presentation, with the ability to communicate information in a manner that promotes credibility and facilitates the resolution of different views + Able to work effectively with all organizational levels + Proficiency in Microsoft Word, Excel and Power Point; working knowledge of Visio **Preferred Qualifications** + Project Management Professional (PMP) certification + Experience interfacing (presenting, interacting) with executive and senior leadership team members **Physical Demands** + Ability to travel up to 25% of the time + Ability to work a flexible schedule including weekends, holidays, overtime, on-call, and shifts outside of Prime's core business hours of 9:00 am to 3:00 pm + Constantly required to sit, use hands to handle or feel, talk and hear + Frequently required to reach with hands and arms + Occasionally required to stand, walk and stoop, kneel, and crouch + Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds + Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. Potential pay for this position ranges from $81,000.00 - $138,000.00 based on experience and skills. To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail. _Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.   _ _We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._ _Prime Therapeutics LLC is a Tobacco-Free Workplace employer._ Positions will be posted for a minimum of five consecutive workdays. Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members. If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives. Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.    We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. Prime Therapeutics LLC is a Tobacco-Free Workplace employer. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email [email protected].