Product Sales Specialist
- Establish direct and consistent rapport with our field sales team to ensure consistent sales strategy is maintained throughout the project lifecycle
- Provide exceptional customer service and communicate consistently with customers, and clients
- Develop comprehensive understanding of project scope, including timelines, material availability, shop capabilities and project specific considerations
- Ensure contract documents are in place and align with Forms+Surfaces Terms and Conditions
- Obtain necessary confirming criteria (deposit payments, submittal approvals, field dimensions, etc.)
- Consistently update information in our operating systems (Q or M2M), to assist with tracking sales order progress and to assist purchasing, accounting and production functions
- Confirm accurate pricing and sales tax for every order
- Manage the submittal process, ensuring samples and shop drawings are supplied timely to obtain approvals aligned with project schedules
- Manage changes in scope, supplying input relative to feasibility, pricing and timing considerations
- Keep field sales team informed of order progress, scope changes, customer issues, and potential delays
- Restructure the sales order for release to align with phasing as needed
- Release orders for production and schedule follow-up meetings as needed with engineering, production, field sales team, or customers as needed to discuss expediate requests, material constraints, etc.
- Communicate known or anticipated schedule impacts related to manufacturing lead times
- Confirm shipping and logistical aspects of orders
- Supply closeout documents, warranty, installation instructions, etc.
- Coordinate response and resolution to any post-supply issues or claims, including warranty or freight damage claims
- Assist with training and mentoring newer team members
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