Customer Service Rep

Customer Service Rep

Join HireFrontier, a fast-growing staffing and recruitment company dedicated to connecting talented professionals with outstanding employers across a wide range of industries. We are looking for a motivated and customer-focused Customer Service Representative to become an essential part of our on-site team.

As one of the first points of contact for candidates, clients, and business partners, you will play a key role in delivering exceptional customer service while creating a welcoming, professional, and positive experience for everyone who interacts with HireFrontier. We take pride in building long-lasting relationships through outstanding support, effective communication, and personalized recruitment solutions.

In this full-time position, you will assist job seekers and employer clients by answering questions, resolving concerns, scheduling interviews, updating records, and providing information about our staffing and hiring services. Your ability to communicate clearly, stay organized, and provide outstanding service will directly contribute to the success of both our candidates and clients. If you enjoy working in a fast-paced environment, solving problems, and helping people achieve their employment goals, we encourage you to join the HireFrontier team. We are committed to providing ongoing training, career advancement opportunities, and a supportive workplace where every employee can grow and succeed.

Benefits

Annual Base Salary + Performance Bonus

• Paid Time Off (PTO)

• Work from Home Opportunities

• Health, Dental and Vision Insurance

• Paid Training & Professional Development

• Career Growth Opportunities

• Monday-Friday Schedule

• Retirement Plan

• Employee Recognition Programs

• Supportive Team Environment

Responsibilities

Customer Support: Provide friendly, professional assistance to job seekers, employer clients, and business partners through phone, email, and in-person communication while ensuring an outstanding customer experience.

Candidate Assistance: Guide applicants through the recruitment and hiring process by answering questions about job openings, application status, interview scheduling, and onboarding procedures.

Client Communication: Support employer clients by responding to staffing inquiries, coordinating recruitment activities, and maintaining strong business relationships.

Data Management: Accurately enter, update, and maintain candidate profiles, client records, job orders, and other recruitment information within the company's database and applicant tracking system.

Issue Resolution: Address customer concerns promptly and professionally, escalating complex situations when necessary to ensure timely and satisfactory outcomes.

Documentation: Maintain complete and organized records of customer interactions, recruitment activities, and administrative transactions.

Feedback Collection: Gather valuable feedback from candidates and clients to help improve our staffing services, customer experience, and internal processes.

Administrative Support: Assist with general office duties, scheduling, document preparation, and other recruitment-related administrative tasks as needed.

Requirements

Education: High school diploma or equivalent required; additional education in business, communications, or human resources is an advantage.

Experience: Previous experience in customer service, staffing, recruitment, administrative support, or a related field is preferred but not required.

Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with candidates, clients, and colleagues.

Problem-Solving: Strong ability to identify customer needs, resolve concerns efficiently, and provide practical solutions.

Teamwork: Demonstrated ability to collaborate effectively in a team-oriented and fast-paced work environment.

Organizational Skills: Exceptional attention to detail with the ability to prioritize responsibilities and manage multiple tasks simultaneously.

Computer Skills: Proficiency with Microsoft Office, email platforms, customer relationship management (CRM) systems, applicant tracking systems (ATS), and other business software.

Customer-Focused Mindset: A genuine passion for helping people, building relationships, and delivering exceptional service with professionalism and integrity.

Adaptability: Ability to thrive in a dynamic staffing environment while remaining flexible as priorities and hiring needs evolve.