Program Manager

About Moove

Moove is building the world’s largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratizes access to vehicle ownership with a revolutionary revenue based financing model, enabling underserved mobility entrepreneurs to thrive.

Moove’s growth has been fueled by its global Uber partnership and support of leading investors and lenders, including Uber, Mubadala, BlackRock, MUFG, and many others. With operations now spanning 19 cities across 6 continents - Africa, Asia, Europe, North America, South America, and the Middle East - Moove continues to expand its offerings through strategic acquisitions and partnerships with industry leaders, including Waymo and Uber. Moove is transforming mobility to make it safer, more efficient and accessible to all, while providing economic opportunities and supporting skills development in the mobility sector.

About the Role

The role of the Program Manager assumes overall responsibility for fleet health monitoring and reporting (safety, efficiency, compliance). The role holder will be accountable for operational excellence programs related to Phoenix market AV Fleet services. A key contributor to the team, you will work closely with the Phoenix General Manager as well as with your central support functions to ensure that performance is managed and tracked, and that the fleet operation is effective and efficient.

What you’ll be doing

• Develop and utilize data inputs and KPI’s in advanced analyses to inform operational adjustments and long-term technical solutions.

• Host and lead regular quality business reviews and partner with teams both locally and globally to improve against topline metrics.

• Work with our central FPA team to determine a balanced scorecard for performance metrics related to unit economics and local P&L

• Develop standard operating and change management processes.

• Identify trends within the data and (in collaboration with the operations team) develop rigorous pilots and experiments to address areas for improvement

• Liaison with teams to ensure the right processes and escalation paths are in place

• Lead the change management and communications strategy for complex business-driven programs, assessing the needs of the project, developing and getting agreement, implementing plans, and tracking effectiveness.

• Work with partners to ensure the successful evolution and execution of Moove AV programs.

• Work on a revolving set of high impact priorities and projects.

• Contribute to programs by developing and realizing overall operations strategy, defining scope of work, understanding requirements, implementing new processes, and contributing to ongoing operational process improvements.

• Support ongoing performance reporting

What you will need for this position

• Strong preference for someone who is experienced with Kaizen framework and processes

• Familiarity with and strong preference to use AI tools to run operations and solve problems rather than hiring headcount

• Bachelor's degree, or in lieu of a degree, an additional 2+ years of work experience with program management in operations, strategy, and planning

• At least 3+ years of experience in operations, management consulting, strategy, project management, industrial engineering, vendor management, or relevant outsourcing engagements

• Experience driving complex projects

• Change management experience in collaboration with cross-functional teams

• Strategy, project management, and data analysis experience. Facility with spreadsheets and financial modelling is a must

• Availability and willingness to work outside of normal office hours

• Excellent verbal and written communication skills with the ability to simplify complex concepts and present at all levels within the organization

• Outstanding organizational skills with a track record of managing organizational systems

• Growth oriented with a proven track record of scaling up products and new geographies

• The ability to work autonomously in a decentralized organization

• Right to work in the United States of America.

Key Metrics

• Monthly P&L output - Actuals vs Targets

• Monthly Operating KPIs - Actuals vs Targets, including supply hours and supply availability

• Fleet Safety Metrics

• Operational Improvement Initiatives - Identification, design, tracking, and evaluation of changes to the operations

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

Moove: Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratize financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.