Service Specialist

Member Sales & Service Specialist

Are you an outgoing extrovert that LOVES PEOPLE?!

We are seeking someone CONFIDENT and ENERGETIC who loves people and sales with equal enthusiasm. The ideal candidate will be POSITIVE and ENTHUSIASTIC, and have a passion for supporting our team and community. The right person for this job will have an extreme passion for customer service and making people smile every day! If you are FRIENDLY and willing to learn, while building relationships with new and existing teammates and members, you'll be a great addition to our team! IS STRIKING UP A CONVERSATION WITH A STRANGER AND LISTENING TO THEIR LIFE STORY SOMETHING THAT FUELS YOUR SOUL?! If reading that sparked your interest, you may be an amazing Member Sales & Service Specialist! Member Sales & Service Specialists, or MSS as we call them, are there to assist the Studio Manager with having connected, personable conversations with prospects, helping book prospects into intro classes to experience the amazingness of Pilates, and converting those prospects into members of our community! Member Sales and Support Specialists know our members and can anticipate their needs in advance. Member Sales and Support Specialists are experts in all things membership sales, retail sales, and private training sales! Member Sales and Support Specialists MUST be comfortable chatting and building connections on the phone with prospects. This is a SALES position. Is one of your talents the ability to sell anything to anyone at any time?! In this role, you will be required to sell Pilates to anyone and everyone that reaches out! Pilates and/or fitness knowledge or background is helpful but not required. We are looking for someone who can be a part of our studio hype squad!

We are a fairly young company that is growing at break-neck speeds, so things will change quickly, and we promise you will NEVER be bored! That also means that we promise that you will be given ample opportunity to grow, develop, and be challenged! Our purpose:

To provide an ENCOURAGING and INCLUSIVE community experience that empowers EVERYONE to live their best life. (We do this with the power of MOVEMENT through the Mind-Body connection of Pilates).

At our core, we are people who:

• ARE POSITIVE & ENTHUSIASTIC
• SUPPORT OUR COMMUNITY AND TEAM
• GROW OR DIE

If you are shaking your head in disbelief because this RARE GEM OF A HUMAN sounds an awful lot like you, please submit an application ASAP!

If you are still reading? Are you still thinking that you have found the career of your dreams? AWESOME! Then check out some of the technical requirements of the job:

Responsibilities & Duties

• Respond to customer emails, text messages and phone calls. This includes always answering the phone, returning texts, calls and emails the same day, and escalating issues to management as needed
• Execute sales protocols for prospect follow-up, membership sales, or intro class booking
• Provide exceptional customer service to all clients of the studio, be it in person, over the phone, via text messaging or email
• Conduct tours of the facility while actively engaging with individuals
• Meet or exceed sales call goals per shift
• Meet or exceed assigned KPI's
• Achieve personal and studio-level sales goals
• Help to maintain a clean and orderly studio
• Participate in special events as needed to promote the studio
• Smile a ridiculous amount
• Other duties as assigned

Qualifications & Skills

• Excellent communication and interpersonal skills in person, on the telephone, via email, and text message
• Must be comfortable with public speaking in groups of up to 12 people
• Strong sales and customer service skills
• Goal-oriented with an ability to achieve membership, retail, and service objectives
• Ability to learn and use the Club Ready software system
• Punctual, reliable and professional
• Ability to work harmoniously as part of a team
• Ability to adapt and evolve in an ever-changing fast-paced diverse environment
• Ability to stand or sit for up to 8 hours throughout the workday
• Hearing sufficient to understand conversations, both in person and on the telephone
• Reliable means of transportation to studio and occasional offsite events

Benefits & Perks

• Starting at $15.15 per hour plus commissions and free classes!
• Additional compensation from commission paid on sales
• Employee status (W2) not a contractor
• FREE PILATES CLASSES
• Merchandise discounts
• Opportunities for growth within the studios

Founded in 2007, Club Pilates is the nation's largest and fastest-growing Pilates franchise with nearly 700 locations across 5 countries (and growing!). Despite the pandemic, Club Pilates opened more than 60 new studios since 2020 and now has over 620 locations in North America alone. Due to its impressive domestic and international growth, Club Pilates has been ranked #1 on Franchise Times ' Fast & Serious' in both 2019 and 2020, landed at #104 on Entrepreneur Magazine 's 2021 Franchise 500, marking its fifth consecutive year on the list, as well as appearing in Inc. Magazine 's Inc. 5000 list three years running.

We believe that Pilates is the path to a fuller, more satisfying physical existence. We believe that being in control of your body helps you to be in control of your life. And best of all, we believe that you can start anytime. Class formats are designed with the vision of making Pilates more accessible, approachable and welcoming to everyone. Club Pilates is also the first company to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes along with TRX, Triggerpoint, and Barre.