ServiceNow Architect (CSA)

Job Title: ServiceNow Architect – Arizona (CSA Required)

Location: Remote – Arizona Only

Job Type: Contract-to-Hire

Overview:
We are seeking a ServiceNow Architect with 5+ years of hands-on experience to design and lead complex ServiceNow implementations across ITSM, ITOM, ITBM, HRSD, and CMDB modules. This Arizona-based, remote-first role requires deep technical expertise, CSA certification, and a proven track record of delivering scalable, enterprise-grade solutions aligned with ITIL frameworks.

Key Responsibilities:

• Lead ServiceNow solution architecture across ITSM, ITOM, ITBM, HRSD, and CMDB modules.
• Design and implement scalable, integrated ServiceNow solutions with REST, SOAP, OAuth2, JWT, MID Server, and scripting (JavaScript, Glide API, Business Rules).
• Architect and enforce platform governance, CMDB optimization, and ITIL-aligned processes .
• Collaborate with stakeholders, technical teams, and clients to define roadmaps, integrations, and strategic enhancements .
• Lead upgrades, enhancements, and platform optimization initiatives to ensure high performance and usability.
• Mentor and guide development teams, ensuring best practices and coding standards .

Required Qualifications:

• 5+ years of hands-on ServiceNow experience; minimum 3 years in a lead or architect role .
• ServiceNow Certified System Administrator (CSA) – required.
• Expertise in ITSM, ITOM, ITBM, HRSD, CMDB, and CSDM alignment .
• Strong integration experience (REST, SOAP, OAuth2, JWT, MID Server) and ServiceNow scripting proficiency.
• Proven ability to deliver enterprise-grade ServiceNow solutions aligned with ITIL frameworks.
• Experience with agile methodologies and large-scale ServiceNow projects.
• Arizona residents only.

Preferred Qualifications:

• ServiceNow CAD or CTA certifications.
• Advanced ServiceNow modules: Flow Designer, Virtual Agent, Predictive Intelligence, ITOM (Discovery, Orchestration, Event Management).
• Experience with cloud integrations (AWS, Azure) and DevOps/CI-CD pipelines.
• Large enterprise or consulting background (Accenture, Deloitte, PwC, etc.).

Why Join Us:

• Remote-first role with occasional optional travel (fully reimbursed).
• Contract-to-hire with strong potential for early conversion.
• Work on cutting-edge ServiceNow implementations with a collaborative Arizona-based team.

Apply if: You are an Arizona-based ServiceNow Architect with a CSA certification, hands-on expertise across multiple modules, and a passion for scalable, enterprise solutions.