Travel Agent Specialist

We're seeking a motivated, detail-oriented Travel Agent Specialist to join our team. In this fully remote role you'll craft memorable travel experiences for clients everything from weekend getaways to once-in-a-lifetime vacations while enjoying the flexibility to work from home.

Why this role stands out

Join a supportive, professional team where your planning skills and customer focus make a real difference. You'll receive training, use industry tools, and have opportunities to develop specialty expertise in areas like family travel, luxury escapes, cruises, and group travel.

Key responsibilities

• Consult with clients to capture travel preferences, needs and budgets; manage multiple client requests with professionalism and empathy.
• Research destinations, accommodations, transport options, activities and local requirements to create safe, practical recommendations.
• Design and present clear, customized itineraries that meet client objectives.
• Coordinate and confirm bookings for flights, hotels, cruises, tours and car rentals; maintain accurate booking records.
• Provide timely, proactive support before, during and after travel including problem resolution and itinerary adjustments as needed.
• Monitor industry updates, travel advisories and supplier policies to ensure compliant and current guidance.

Qualifications

• Strong communication and customer service skills (written and verbal).
• Excellent organization, research ability and attention to detail.
• Proven problem-solving skills and a client-focused approach.
• Comfortable working independently in a remote environment and managing time effectively.
• Previous experience in travel, hospitality, or customer service is an advantage but not required.
• Familiarity with online travel booking tools/platforms is a plus.

What we offer

• Flexible, fully remote work arrangement.
• Structured onboarding and ongoing professional training.
• Access to a broad network of travel suppliers and planning resources.
• Clear pathways to specialize and grow within the company (e.g., family travel, luxury, cruises, honeymoons).