Customer Service Test Center Administrator
- 12 Paid Holidays Off annually based on work schedule and start date
- No selling or quotas
- Office setting environment
- No inventory, stocking, floor moves or overnight shifts!
- Paid training
- Sick time prorated based on start date
- 401K
- Employee Assistance Program
- Vision
- FSA
- Legal
- Vacation
- Full Time - Hours Will Vary
- Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.
- Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7:00 am and 6:00 pm. Candidate must have a positive personality, be open to flexible scheduling, must be able to handle feedback well, and handle directions very well.
- This is strictly a full-time position and will remain as such, 30+ hours per week, with an expectation to work more hours if needed.
- Schedules are available 2 weeks in advance.
- Maintain and apply expert knowledge of test center policies, practices and procedures
- Greet examinees with a smile and verify identification
- Perform required security checks including the use of wands
- Continuously monitor candidates as they complete exams
- Report and/or resolve candidate issues with urgency
- Maintain secure environment and materials in the test center at all times
- Ensure every candidate receives a fair and comfortable testing experience
- Report any occurrences outside company guidelines
- Ability to be flexible with scheduling based on Prometric days of operations
- Represent Prometric's vision, mission and values
- Safeguard the test center from misconduct
- If applicable, digitally scan and record candidate fingerprint identification
- High school diploma or equivalent required
- College experience a plus
- Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
- Must be 18 years of age to qualify
- Ability to communicate professionally and effectively with candidates and coworkers
- Ability to write detailed and accurate reports and correspondence
- Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
- Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)
- Must be able to bend, stoop, and lift up to 40 pounds
- Ability to remain in a stationary position for extended periods of time while administering exams
- Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
- Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
- Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols
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