Customer Service Representative
Client Service Representative
VCA Valley Animal Hospital & Emergency Center is seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
Recommended Jobs
Entry Level Remote Insurance Rep
Position Location: United States (Remote Work) Work Type: 1099 Contract Role Compensation Model: Commission Only Lead Generation: Optional purchase of compliant, internally generated lead…
Restaurant Team Member - Cashier, Server
Overview: At Noodles & Company , our mission is to nourish and inspire every team member, guest, and community we serve. We are hiring Team Members to join our front-of-house crew as cashiers…
Sales Associate - Cotton On Chandler Mega
Do you speak fashion ? We're hiring Sale Associates! Let’s chat! Born in Australia, loved around the world. At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to…
CNC Mill Operator
Job Description Job Description Benefits: Flexible schedule Opportunity for advancement Paid time off Small family production machine shop looking for CNC Mill operator. 4 DAY WORK W…
Manual Machinist
DIRECT HIRE: An awesome opportunity for an experienced Manual Machinist to join a dynamic team in the Phoenix, AZ area. &##128205; Location: Phoenix, AZ. &##128176; Salary Range: $25hr - $55h…
Hotel Chief Engineer
Job Description Job Description Are you an experienced chief engineer seeking your next journey at a busy property in Old Town Scottsdale? You have come to the right place! The Aloft Scottsdale i…
Clothing Warehouse Assistant
Job Description Job Description Description: The general purpose of this position is to aid the Clothing Warehouse Coordinator in day to day tasks to prepare and manage the clothing donation sid…
Accounts Payable Specialist
About the opportunity: SWCA Environmental Consultants has an immediate need for an Accounts Payable Specialist. This position will support our Corporate Office in Phoenix, Arizona. This position will…
New Construction HVAC Rough- Installer
Job Description Job Description Currently seeking RESIDENTIAL HVAC ROUGH Installers- Apply today! Pay is piece rate PER TON for every completed house. Some of our housing communities are locate…
Risk Manager
Job Description Job Description Description: Risk Manager Salary: $40,000-$60,000 per year Experience and Education: · Experience with AHCCCS and healthcare is highly preferred.…