General Manager (High Rise)

General Manager - Plaza Lofts (Scottsdale, AZ)

HOAMCO, a homeowner association management company, is seeking a Community Manager for a high-rise community. Reporting to the Executive Director, On-Site Management, this role leads daily operations, resident service, team performance, vendor coordination, facilities maintenance, and Board support. The manager ensures Association operations align with governing documents, contracts, Board direction, and applicable Arizona community association requirements.

The ideal candidate brings high-rise operational awareness, clear communication, sound judgment in emergencies, and a solution-oriented leadership style. This role works closely with the Board of Directors, supervises staff, and maintains a professional service culture.

Essential Job Functions:

• Serve as the primary day-to-day management contact for the high-rise community.
• Manage operations in accordance with the governing documents, management agreement, Board policies, contracts, and applicable Arizona laws.
• Communicate proactively with the Board, committees, residents, vendors, and internal teams.
• Lead, coach, schedule, and support staff while promoting accountability, camaraderie, and service excellence.
• Oversee common areas, resident services, access procedures, vendor work, maintenance coordination, building systems, and life/safety readiness.
• Respond to emergencies and urgent matters with calm judgment, clear direction, prompt action, and appropriate escalation.
• Assess issues, evaluate options, recommend practical solutions, and keep the Board and leadership appropriately informed.
• Support budgets, timely payments, monthly financial review, reporting, and follow-up in coordination with accounting and leadership.
• Use Excel and other Microsoft Office tools to track budgets, projects, work orders, vendor follow-up, resident communication, and Board materials.
• Coordinate vendor performance, contract compliance, maintenance schedules, service requests, and project follow-up.
• Attend and conduct Board, committee, vendor, resident, and internal meetings in person or virtually as needed.
• Follow internal processes, complete administrative duties, and stay current with industry best practices and applicable Arizona requirements.
• Perform additional duties as assigned.

Qualifications:

• Bachelor's degree or equivalent experience.
• CMCA certification or higher management designation preferred.
• Minimum of 4 years of experience as a Community Association Manager.
• High-rise condominium or community management experience preferred.
• Experience managing, coaching, and developing a team.
• Strong leadership skills that build teamwork, accountability, camaraderie, and service excellence.
• Clear, timely communication with Boards, residents, vendors, and internal teams.
• Strong administrative, organizational, and computer skills.
• Proficiency with Microsoft Office, especially Excel, plus Word, Outlook, and Teams.
• Experience with building operations, facilities maintenance, vendor management, and common-area service standards.
• Ability to multitask, prioritize, and provide clear direction during emergencies or urgent issues.
• Critical thinking and problem-solving skills with a practical, solution-oriented approach.
• Willingness to learn, adapt, and stay current with best practices and applicable Arizona community association requirements.

WHAT WE OFFER:

• Comprehensive benefits package including medical, dental, and vision.
• Wellness program.
• Flexible Spending Accounts.
• Company-matching 401(k) contributions.
• Paid time off for vacation, holidays, medical, and volunteering.
• Paid parental leave.
• Training and educational assistance.
• Support programs, including Employee Assistance Program and Calm Health.
• Optional benefits include short and long-term disability, life insurance and pet insurance.
• Most importantly, a caring team who is dedicated to your success!

About Hoamco:

Since 1991, HOAMCO (Homeowners Association Management Company) has successfully handled every aspect of community association management. We manage over 550 communities in six states and are continuing to grow.