Entry-Level Tech Support Specialist
- Documents support interactions, including interaction details and resolutions
- Tests and provides feedback on related software and technologies
- Provides clients technical support via phone, video, email and in-house
- Troubleshoots to help clients who have issues with their devices
- Helps to prepare equipment and accessories for speech-generating devices prior to shipment
- Reviews and tests a variety of new and existing communication software programs to provide feedback and training to internal and external customers
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