Customer Care Representative - Goodyear, AZ
- As the voice of Sub-Zero Group, Inc., exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners.
- Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers.
- Skillfully communicate in order to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer’s concern.
- Answer use and care questions while educating our customers in order to maximize their enjoyment and use of our innovative line of products.
- Ensure customer satisfaction by providing a high level of customer service that includes negotiating to a solution that is mutually beneficial to the customer/company.
- Bachelor’s degree or other advanced education a plus but is not required. High school diploma or GED a must.
- Minimum of one (1) year of customer service experience required, product support experience preferred.
- Intermediate problem solving and negotiation skills.
- Exceptional customer service skills with a polished and professional style and delivery.
- Competitive compensation based on skills
- Industry leading health, dental, and vision plans
- Generous 401 (K) savings and profit sharing
- Education assistance and internal training programs
- Electric vehicle charging
- Maternity & paternity leave
- Interested in learning more on our robust benefits package we offer? Click here!
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