Guide

Customer Sales Guide

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us!

Pay: $53,000 / year + sales incentives

As a Customer Sales Guide, you are at the center of driving dealership successdelivering sales, building relationships, and creating a buying experience customers won't forget. From the first interaction to the final handshake, you'll guide customers through the entire sales process in-store, while maximizing every opportunity to close deals and exceed goals.

Achieve sales targets while delivering an iconic customer experience that keeps buyers coming back.

Take ownership of the entire sales cyclefrom lead follow-up and engagement to test drives, paperwork, and purchase completion.

Confidently present vehicles, highlight features, and match customers with the right solution to close the sale.

Collaborate with managers and fellow Guides to deliver top performance and uphold DT Way Standards.

Execute the administrative side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments.

Engage customers proactivelymake calls, set appointments, and educate buyers to keep the pipeline moving.

Support dealership operations, including opening and closing responsibilities.

Base pay plus uncapped, performance-based sales incentivesthe more you sell, the more you earn.

Be part of a fast-paced, results-driven team where high performers thrive.

The opportunity to build lasting customer relationships while accelerating your career in sales.

Build strong partnerships with customers who have expressed interest in purchasing a vehicle, guiding them through the DriveTime Nurture and Sales processes.

Manage the full sales cycle by completing sales calls to secure appointments and converting scheduled visits into completed sales.

Perform operational responsibilities including opening/closing the store, cash handling, sales, nurture activities, inventory management, audits, and administrative tasks (documentation, tags, title/registration).

Maintain expert knowledge of dealership inventory, website, OET experience, financing options, and all related sales processes (trades, upgrades, post-sale activities).

Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.

Collaborate with and support team members, contributing to a positive, safe, and highly effective team environment.

Deliver a world-class, tailored customer experience in the dealership and introduce customers to the full DriveTime family of companies.

Serve as a training partner for new hire Customer Experience Guides, supporting onboarding and skill development.

Execute company directives, initiatives, and expectations while actively seeking feedback and participating in training and development.

Progress through a multi-phase, learn-and-earn role (Levels 04) assuming increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.

High School Diploma or GED required; Associates or bachelors preferred.

3+ years of related work experience such as customer service, sales, or retail industry

Valid driver's license and acceptable driving record for the previous 3 years

Must be at least 18 years of age

Ability to pass a drug test and a background check

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job position is designated as a safety sensitive position.