Hotel Manager

INDIAN PREFERENCE POLICY: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (Title 25, USC. Section 472)

POSITION: HOTEL MANAGER
DEPARTMENT: HOTEL
REPORTS TO: CASINO/HOTEL GENERAL MANAGER
FLSA CLASSIFICATION: EXEMPT
PAY RATE: $60,000+ COMMENSURATE w/ EXPERIENCE

POSITION SUMMARY:
The Hotel Manager will oversee and coordinate the daily operations of the hotel, ensuring efficient management, providing quality service and accommodations to hotel guests. They are in charge of supervising staff, managing budgets, implementing marketing strategies, and maintaining compliance with laws and guidelines. They play a vital role in enhancing customer satisfaction, expanding clientele, and upholding the hotel’s reputation.

QUALIFICATIONS:
• Must be 21 years or older
• Must qualify for a gaming license
• Must pass a pre-employment drug test
• Cannot be convicted of a felony
• Must have extensive experience (5 years or more) working in the hotel industry; bachelor’s degree in hotel management, business administration, or related field preferred
• Must have a minimum of three (3) years of management experience
• Excellent verbal and written communication skills
• Excellent interpersonal communication and customer service skills
• Strong supervisory, leadership, and team management skills required
• Strong organization skills and attention to detail
• Strong analytical, problem-solving, and multi-tasking skills
• Computer experience essential, including proficiency with MS Office, and experience with hotel management software (PMS)
• Must be flexible and be able to work holidays, weekends, days, and nights

DUTIES AND RESPONSIBILITIES:
• Coordinate and oversee all hotel operations, ensuring quality service is provided within the established business plan and budget
• Interview, hire, motivate, evaluate, and direct departmental staff, ensuring team members receive the training, support, adequate guidance, and necessary resources to accomplish established objectives
• Handle discipline and termination of employees in accordance with Hotel policy
• Oversee the daily operations and staffing of the hotel
• Monitor and control budgets and expenses
• Analyze financial information; plan and facilitate purchases
• Implement cost-saving strategies without compromising quality
• Coordinate services with outside suppliers, vendors, travel agencies, and event planners
• Collaborate with Marketing to develop and execute promotions, plan and manage events and promotions to attract and retain guests; promote the hotel and services
• Ensure a high level of customer satisfaction through excellent service and engagement
• Handle guest inquiries, complaints, and feedback
• Foster a welcoming atmosphere for all guests
• Inspects facilities to ensure compliance with applicable standards and regulations
• Ensure company standards for housekeeping, decor, and guest services are met
• Order supplies, equipment, needed for hotel departments
• Ensure maintenance issues are addressed in a timely manner
• Responsible for monthly inventory of all assigned areas
• Determining the rates of rooms and the prices of the hotel’s services and products
• Create and develop a plan to increase hotel occupancy and to improve hotel yielding
• All other duties as assigned

PHYSICAL DEMANDS/WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this position, employees are required to stand for extended periods, frequently walk, perform repetitive motions, and have finger dexterity to finger, handle, or feel objects, tools, or controls. Occasionally reach, bend, and sit for extended periods of time. Must be able to lift 20 pounds with occasional lifting of more than 35 pounds with assistance. Ability to manage stress appropriately, make decisions under pressure, and manage anger, fear, hostility, and violence of others appropriately. The position requires the ability to process information using computer methods and technology, at times for more than 50% of the work time. Must be able to move chairs and tables. necessary.

PUBLIC RELATIONS :
Important attributes of any employee of the Havasu Landing Casino & Hotel, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well-informed about the casino and hotel, pleasant, courteous, and cooperative, and to act in a manner to command the respect of co-workers and all other personnel. An optimistic attitude, patience, and tolerance will help each employee in nearly all situations at the casino and hotel.

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.