Production Coordinator

Description

As a member of Production & Distribution Services, the Production & Distribution Coordinator provides daily support to the Production & Distribution Services Department to provide customers with prompt and accurate mail communication, follow-up, and other related services. • Participates as a team member on the Production & Distribution team to provide internal/external customer service including; completing daily assigned tasks, providing process improvement feedback, managing workload, supporting co-workers as needed. • Prints and distributes client communications, including but not limited to information kits, envelopes, mail service order forms, EOBs, Medicare Part D communications in accordance with the client's specific plan design and NCPDP, postal, and CMS regulations. • Follows through on pending internal/external requests to ensure they are completed in a timely manner and in adherence to established timelines. • Provides internal support for ad-hoc requests including, mail merge, letter projects, check printing and mailing, mailing, salesforce case requests, verifying accuracy while reducing error rate. • Alerts management to outages, priority issues, reoccurring problems, and patterns with internal/external requests. • Ability to complete assigned cases from leadership in a timely manner. Prioritizes requests to make sure timelines are met. • Creates and/or revises existing process documentation and procedures as required. • Adheres to standard operating procedures and workflow process which include internal forms / documentation, systems, processes, and metrics. • Supports internal department’s implementation process including; salesforce case completion, member letters, all forms of checks, quality assurance, Inserts, and documents. • Maintains awareness of prefunded postage account balances, credits, and debits. Initiates postage requests as needed. • Maintains tracking of materials used daily such as envelopes, paper stock, preprinted stock, and formularies. Initiates reorders as needed. • Responsible for reviewing and adhering to department’s standard processes for escalation and notification procedures. • Assist with other departmental projects as requested

Skills

Administration, Administrative skills

Top Skills Details

Administration,Administrative skills

Additional Skills & Qualifications

Intermediate knowledge of MS Office/Word, Excel, and Outlook and aptitude for new programs. Experience with Windows based database programs is also required. Basic knowledge of third-party vendor programs and File Transfer Protocol (FTP) as they impact workload. 1-3 years of administrative/technical experience preferred, not mandatory Microsoft Suite Computer Savvy Data Entry Attention to detail Excel and Salesforce experience preferred not mandatory HS Diploma Lifting paper boxes, and moving papers boxes of up to 50lbs.

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Tempe, AZ.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Tempe,AZ.

This position is anticipated to close on Jan 30, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.