Customer Service Representative
IDR is seeking a Customer Service Representative to join one of our top clients in Tempe, AZ . This role is pivotal in ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing information about our client's products and services. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Customer Service Representative:
Engage with customers to address and resolve service or billing issues, including merchandise exchanges, refunds, and bill adjustments.
Initiate contact with customers to provide updates on claim investigations and any necessary adjustments.
Escalate unresolved customer issues to the appropriate departments for further investigation.
Maintain detailed records of customer interactions, including inquiries, complaints, and the actions taken.
Required Skills for Customer Service Representative:
High school diploma or GED preferred.
Minimum of 2 years of experience in a customer service role.
Strong verbal and written communication skills, with keen attention to detail.
Proficient in managing time independently and documenting customer information accurately.
Familiarity with computer applications, such as MS Outlook or data entry software.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.Recommended Jobs
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