Director Of First Impressions (Office Administrator) - Paradise Valley

ROC Title LLC
Phoenix, AZ
Job Purpose:
The Director of First Impressions (Office Administrator) is the face of our company and is responsible for providing a first-class experience to our clients and guests, supporting our Escrow Officers with their files, and coordinating the office's administrative support functions. This includes answering and transferring phone calls, processing email correspondence, greeting all clients and guests at the front desk, and assisting with managing the Branch Manager/Escrow Officer's calendar.

Essential Functions:
  • Answer phone calls utilizing a multi-line telephone system and route calls to appropriate departments or personnel.
  • Process email correspondence, sort/distribute physical mail, and process invoices.
  • Accurately opening escrows, ordering payoffs and insurance, and packaging loans
  • Professionally gathering client and financial information, handling funds, entering data, and responding to information requests.
  • Greet all office visitors and provide a warm and welcoming experience; maintain the appearance of the reception area and office.
  • Support the Escrow team by ordering title reports, assisting with closings, and complete handling of funds
  • Provide first-line basic level product technical support utilizing resources provided and resolve customer issues.
  • Coordinate various office events, client visits, and assist the Branch Manager with calendar management.
  • Prepare requested reports by management
  • Other duties as assigned
Organizational Relationships:
Has frequent contact and communicates continuously with visitors, customers, employees, and vendors.

Qualifications
  • High School Diploma or equivalent
  • 1-2+ years of experience in an Administrative Support role.
  • 2+ years of Customer Service experience is required
  • Excellent communication skills and phone etiquette
  • General computer literacy skills with proficiency in Microsoft Office Suite and Outlook
  • Ability to effectively multitask and problem-solve/research information independently and with others.
  • Strong team workmanship
Physical Demands & Work Environment:
The Director of First Impressions/Office Administrator must be able to bend, stoop, stand, drive, and sit for various lengths of time. They must be able to lift and carry items up to 20 lbs.

This is primarily a sedentary office classification and employees work in an office with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.

Special Requirements/Certification:
N/A

Posted 2026-03-20

Recommended Jobs

Property Manager - Scottsdale Arizona

Optima, Inc.
Scottsdale, AZ

We are seeking a Property Manager for Optima McDowell Mountain, our newest luxury apartment community currently underway in Scottsdale, Arizona. The Property Manager will play a key role in overseeing…

View Details
Posted 2026-02-07

Pediatric Gastroenterologist

InSync Healthcare Recruiters
Phoenix, AZ

Pediatric Gastroenterologist opportunity in Phoenix, AZ A leading multi-specialty physician group in the Phoenix metro area is seeking a full-time Board Certified/Board Eligible Pediatric Gastroen…

View Details
Posted 2026-02-24

Class A Over The Road Drivers No SAP Job

Longhorn Energy and Transportation
Phoenix, AZ

Class A Over The Road Drivers No SAP Job $0.60 per mile for Reefer. 2,500-3,500 average miles per week Gross Pay $1,350 - $1,500 average Gross Pay per week per driver (based on 2,300-2,500 miles p…

View Details
Posted 2026-01-28

Seasonal Admissions Customer Service

METEOR CRATER ENTERPRISES, INC.
Winslow, AZ

Job Description Job Description Description: Job Title : Admit Customer Service Representative Business Unit : Meteor Crater Enterprises Location : Crater Museum Department : Admiss…

View Details
Posted 2026-03-20

Mobile Mammography Technologist

Arizona Diagnostic Radiology
Phoenix, AZ

Job Description: Sign on Bonus: $7,500.00 or ask us about our Student Loan Payment Program!   Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertis…

View Details
Posted 2025-10-30

Automotive Salesperson

Precision Toyota of Tucson
Tucson, AZ

At Precision Toyota of Tucson, we're not just a leading Toyota dealership; we're pioneers in shaping the automotive sales landscape since our founding in 1954. Our mission is to challenge industry …

View Details
Posted 2025-10-21

PT Student- Clinical Rotations

Center for Orthopedic Research and Educa
Phoenix, AZ

Job Description Job Description Preferred : Two years of experience in an outpatient physical therapy clinic. Experience with orthopedics Essential Functions Assesses patient condition and…

View Details
Posted 2026-03-19

Radiology Practitioner Assist

Beverly Radiology Medical Group
Phoenix, AZ

Job Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward . With dynamic cross-training and advanc…

View Details
Posted 2026-01-02

Sales, Account Manager- General Imaging Ultrasound (AZ/NM)

Philips
Phoenix, AZ

JOB DESCRIPTION Job Title Sales, Account Manager- General Imaging Ultrasound (AZ/NM) Job Description Sales, Account Manager- General Imaging Ultrasound (AZ/NM) You’ll be an integral …

View Details
Posted 2026-02-26

A428-Python developer rec 5208

FHR
Phoenix, AZ

100% on site in Phoenix,AZ Our direct client has an opening for a Python developer rec 5208 This position is up to 12 months with the option of extension. The client is in Phoenix, …

View Details
Posted 2025-10-19