CCaaS-Five9-GCP-Senior Eng

Hello,

Our client is seeking an experienced professional with the skill set outlined below. If you are interested in this opportunity, please review the job description and share your updated resume along with your contact details.

Job Tittle :CCaaS-Five9-GCP-Senior Eng (AWS Connect/ Google Five9/)"

Location: Phoenix, AZ - onsite ( only local candidates)

Duration: 6 months

• "Candidate must have Deep knowledge of Google CCAI, AWS Connect or Five9 data ecosystem Role Description:
• Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with
• Five9 and enterprise systems.
• Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.

• Architect, implement, and optimize Five9 CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.

• Lead integrations and migrations leveraging Five9 APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration (RBAC, PCI/HIPAA), and

• transition from legacy contact center platforms to Five9.
• Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline. DevOps and Observability.
• Experience with automated release management using GitHub Actions.

• Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architecture.
• Good understanding of data structures, algorithms, and design patterns • Great written communication and documentation abilities • Strong understanding of cloud security architecture and Encryption and OAuth.
• Looks proactively beyond the obvious for continuous improvement opportunities.
• Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.
• Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike"

Thanks & Regards,

__________________

Rupesh Mourya

[email protected]