Payment Integrations Analyst/SME (Hybrid)

Kforce has a client in Phoenix, AZ that is seeking a Payment Integrations Analyst/SME for a hybrid role. This individual will partner with business stakeholders, technology teams, and third-party payment vendors to support current payment operations while helping define and implement a future-state payments strategy. Key Responsibilities: Payment Operations & Vendor Management:

• Serve as the internal subject matter expert for payment processing technologies and payment integrations
• Partner with payment vendors, processors, gateways, and acquiring partners to investigate and resolve payment-related issues
• Analyze authorization rates, decline trends, transaction failures, and payment performance metrics
• Validate vendor recommendations and provide expert guidance to internal stakeholders
• Support root cause analysis efforts for payment processing challenges

• Assess existing payment integrations across multiple products, channels, and platforms
• Identify opportunities for standardization, optimization, and consolidation of payment services
• Collaborate with technical teams to support implementation and enhancement of payment-related solutions

• Assist with payment integration planning for CRM and platform transformation projects, including Salesforce
• Evaluate payment technology vendors, processors, gateways, and emerging payment solutions
• Translate complex payment concepts into business-friendly recommendations
• 5+ years of experience in payment processing, payment integrations, payment operations, or related payment technology environments
• Experience working directly with payment vendors and third-party service providers
• Ability to analyze transaction data, identify trends, and recommend solutions
• Strong business analysis and problem-solving skills
• Excellent communication and stakeholder management abilities

• Payment gateways
• Payment processors
• Acquiring banks/acquirers
• Merchant IDs (MIDs)
• Authorization and settlement processes
• Credit card and card-not-present transactions
• Point-of-sale payment systems
• Tokenization and payment security concepts

• Experience with enterprise CRM platforms such as Salesforce
• Experience supporting large-scale payment transformation initiatives
• Knowledge of omnichannel payment environments
• Familiarity with payment compliance and security standards

• Payment processors
• Acquiring institutions
• Payment technology providers
• Point-of-sale solution vendors
• FinTech organizations